PERGOLUX USAReviews of pergoluxshop.com

The experience was perfect from my first reachout with questions about the various options. I am really please with the quality of parts, the look of the pergola and the responsiveness of customer service

False advertising with the lights. Barely produces any light under the pergola area. All photos at night showing the area very bright with only the pergola lights. Till now my 13x19 sundream 2 is struggling with just 1 motor to open and close the louves. Electricians have told me it needs atleast 2 motors to not overwork the other one. Was not advertised that additional heaters I purchased with the pergola could not be placed where it needed to be as the power supply is at the opposite end. Asked for assistance for their stamped engineering plans as our city required them to be permitted and all I was told was that I needed to pay their engineer a wild amount to get a copy of these stamped plans. You would think with a prefabricated piece this large and this expensive this was the least they could have provided. Wish I could have just returned it but even that was more hassle than they advertised not to mention all the costs that returning this would entail on my end.

We have had our Pergolux now for a couple of months and are very happy. A neighbor has had one for awhile and they also are very happy with theirs. I did pretty intensive research into the various brands and also wooden structures. Pergolux is not inexpensive but I find well crafted and seemingly built to last. I wouldn’t hesitate to recommend them or their recommended installation company.

I love my pergalux best decision we use it all the time

It's been 6 months since we installed the Pergolux Sundream 13x13 unit. The printed and electronic installation instructions are very vague for the layman person trying to put this together. If it wasn't for the online video that was posted I don't know if I could have pulled it off. I got major sticker shock when contacting the third party installer they use. The heater was missing some parts, but a customer service person was able to ship out the correct parts. We were disappointed in the availability of customer service at times, but they are trying to ramp up their staff. The service panel was also a major issue for us as we could not get it opened and closed easily when working on the control module (final heater install). I ended up having to contact support several times before figuring out a solution. Apparently they are going to a service panel type access on newer models which will be much better. Once installed it has been a very positive experience for us. The craftmanship is really solid and it was enjoyable to have the shade from the sun this year. We definitely need a screen for the front section as the Pergola could only block so much direct sunlight. I wish the unit had the ability to install both a screen and the glass panel for colder weather.

We love our pergola. The whole process from order to delivery was super simple. We were very pleased with how well the components were packaged. Assembly was pretty straightforward using the included instructions as well as watching the online videos. It did take a couple of days for my husband and myself to complete the assembly but he's 70 and I'm 60. Customer service was very helpful when it was found that we were missing a couple of parts.

The pergola is awesome, and went together easily once I found the right manuals. I bought the S3 version and it was difficult to find the manual. Every manual on the website and the you tube videos were for the prior version. While it was similar, there were some differences in the parts. Also I am not a big fan of pictograms especially when they show the wrong parts. I called customer service for an issue and I can’t say enough good things about them. Incredibly helpful and responsive!

We love our pergolux! It’s the perfect way to extend your outdoor space. Sturdy and comfortable. Amazing add-ons, with a wonderful looking appeal. Very pleased!