PetcubeReviews of petcube.com

Audio & Visual
555 De Haro St Suite 280, San Francisco, California

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4.1

Great

Based on 751 reviews

Petcube4.1

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Folks Told: 2026

More in Audio & Visual, California

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Honest R.

Aug 10, 2023

ZERO STARS

ZERO STARS. This company uses misleading advertising for its "emergency fund". Be very well-informed before signing up. Know fluently what Petcubes definition of a "life-threatening emergency" vs. "critical". VERY IMPORTANT INFO YOU NEED TO KNOW: your pet is NOT covered unless they are "at risk of death in 4 hours" This was directly from their mouths...

Reply from PetcubeAug 14, 2023

Hi, Thank you for bringing this to our attention and we are sorry that our services did not meet your expectations. All life-threatening emergencies must be assessed and referred by one of our qualified vets through Petcube’s app or website only. It is your responsibility to contact one of our vets prior to visiting an emergency/vet clinic to get an assessment and referral for their pet. Mandatory uploading of a video of your pet for proper assessment is required before our vets can recommend the fund activation. Texting is not sufficient to reach a decision if it is a life-threatening emergency. After the assessment, pet owners have 4 hours to seek medical emergency care as recommended by the vet that confirmed the life-threatening emergency. Funds will not be released and available to clinics after the 4 hours have expired from the time of the life-threatening emergency confirmation. Waiting for medical care can result in an unnecessary emergency for your pet, and Petcube does not support medical negligence. Kindly refer to these articles to review the Emergency Fund rules and how it works: https://petcube.com/support/article/emergency-fund-how-does-it-work/ https://petcube.com/support/article/emergency-fund-rules-and-regulations/ If you should have other concerns, please contact [email protected] and look for me, Maria, to personally assist you. Sincerely, Maria Petcube Team

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Folks Told: 2026

Petcube reviews

751 approved reviews, newest moderated first

Erica H.
Aug 11, 2023
I love how I can check in on my pets…
I love how I can check in on my pets with these cameras. They were a little hard to set up originally but relatively easy to use. I wish they did not have the wires but they are so helpful.
Reply from PetcubeAug 13, 2023
Hi Erica, We are grateful for your support and we highly appreciate your feedback. Our team is working hard to deliver the best experience to Petcube users and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. All the best, Petcube Team
Terri-Lynn Machen S.
Aug 10, 2023
Petcube awesome I have many devices to…
Petcube awesome I have many devices to keep eyes on my Critters crew love the notification and treat throwing everything about devices and services are awesome way better than any other ones out there well worth it
Reply from PetcubeAug 13, 2023
Hi Terri-Lynn, We are grateful for your support and we highly appreciate your feedback. Our team is working hard to deliver the best experience to Petcube users and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. All the best, Petcube Team
Honest R.
Aug 10, 2023
ZERO STARS
ZERO STARS. This company uses misleading advertising for its "emergency fund". Be very well-informed before signing up. Know fluently what Petcubes definition of a "life-threatening emergency" vs. "critical". VERY IMPORTANT INFO YOU NEED TO KNOW: your pet is NOT covered unless they are "at risk of death in 4 hours" This was directly from their mouths...
Reply from PetcubeAug 14, 2023
Hi, Thank you for bringing this to our attention and we are sorry that our services did not meet your expectations. All life-threatening emergencies must be assessed and referred by one of our qualified vets through Petcube’s app or website only. It is your responsibility to contact one of our vets prior to visiting an emergency/vet clinic to get an assessment and referral for their pet. Mandatory uploading of a video of your pet for proper assessment is required before our vets can recommend the fund activation. Texting is not sufficient to reach a decision if it is a life-threatening emergency. After the assessment, pet owners have 4 hours to seek medical emergency care as recommended by the vet that confirmed the life-threatening emergency. Funds will not be released and available to clinics after the 4 hours have expired from the time of the life-threatening emergency confirmation. Waiting for medical care can result in an unnecessary emergency for your pet, and Petcube does not support medical negligence. Kindly refer to these articles to review the Emergency Fund rules and how it works: https://petcube.com/support/article/emergency-fund-how-does-it-work/ https://petcube.com/support/article/emergency-fund-rules-and-regulations/ If you should have other concerns, please contact [email protected] and look for me, Maria, to personally assist you. Sincerely, Maria Petcube Team
SE
Aug 9, 2023
Doesn't connect
I have not been able to make this thing work. I tried the "live chat" and got nowhere. Now I have this things sitting on my counter, useless.
Reply from PetcubeAug 10, 2023
Hi Shaline, Maria here, with Petcube Customer Care! I am so sorry to hear about your experience and would love to offer my personal assistance in helping you resolve it and make sure you get the best experience going forward. Kindly check your email for me to help troubleshoot the issue as I really want to make this right for you and get you and your pet to enjoy the Petcube. Thank you and look forward to hearing back from you. Sincerely, Maria Petcube Team
K. S.
Aug 8, 2023
Liars. My dog had an emergency and I never was able to talk to a vet.
My dog was having trouble breathing so I used the “I’ve got an emergency” and let them know his symptoms (trouble breathing, wheezing, whining, trembling, excessive drooling). I waited. And waited. Finally, I just had to take him in to the urgent care. Over an hour and I never heard back from PetCube. He has aspiration pneumonia and they recommend he stays at an overnight for oxygen but I can’t afford it. This was supposed to be my emergency fund but PetCube really screwed me over. Complete and utter liars. What am I supposed to do? Am I going to lose my dog?
Reply from PetcubeAug 10, 2023
Hi Kim, I am so sorry to hear about your dog and your negative experience with our Online Vet. Kindly check your email as we have provided a resolution to make this right. Let us know if you need further assistance and we would be happy to help! Kind regards, Maria Petcube Team
Nick B.
Jul 16, 2023
Very easy to set up and has great video.
Very easy to set up and has great video.
Reply from PetcubeJul 17, 2023
Hi Nick, We are grateful for your support and we highly appreciate your feedback. Our team is working hard to deliver the best experience to Petcube users and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. All the best, Petcube Team
Meghan
Jul 13, 2023
Emergency fund
This review is specifically for Petcube's emergency fund. I have not purchased any of their other products. I had purchased their emergency fund after pawp went downhill. $30/month for $3000 in the case of an emergency is not a bad deal, however this company sets their clientele up for failure. You must get approval from their vets prior to your visit to an emergency room in order for them to pay, which is pretty standard. However, they only allow you to text chat with the vet and send pictures/videos. There is no video chat feature. There is no phone chat option. You know, the options that would allow you to save time when facing an EMERGENCY. Oh, also, if your video clip is too large, their interface won't be able to send it to the vet. Their advice? Just take another video but make sure it's under 30 seconds. Or, while you're facing this potentially life-threatening crisis, just take the time to crop your video (assuming you know how), and then try re-sending to see if that works. Really stellar customer care here. And when I complained about this interface and it's backwards configuration in the face of an emergency? Whoops! Sorry, they can't reimburse me because I didn't get approval before heading to the emergency room. But they will "take note on my suggestion regarding a video chat feature." Real quality care, right there.
Reply from PetcubeJul 17, 2023
Hi Meghan, Satisfying our customers is very important to us and I’m sorry we couldn't meet your expectations and can only apologize for any problems you have experienced. We have taken your initial feedback and communicated it with the product development team for us to find ways to overcome the shortcomings. All the best, Petcube Team
Jima T.
Jul 10, 2023
Great product!
User friendly, easy set up and I would like to shout out to their support group which are fantastic and very helpful!
Reply from PetcubeJul 10, 2023
Hi Jima, Experiences like yours are far too common, and we are happy that we were able to help you resolve it. I’ll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team

PetcubeReviews of petcube.com

Rating breakdown

What customers rate

About Petcube

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PetcubeReviews of petcube.com

Rating breakdown

What customers rate

Petcube reviews

I love how I can check in on my pets…

Petcube awesome I have many devices to…

ZERO STARS

Doesn't connect

Liars. My dog had an emergency and I never was able to talk to a vet.

Very easy to set up and has great video.

Emergency fund

Great product!

About Petcube

More in Audio & Visual, California

Acratech

Cinemacameras.com

PhotoPanda

SuperBox TV Box Store

Petcube reviews

I love how I can check in on my pets…

Petcube awesome I have many devices to…

ZERO STARS

Doesn't connect

Liars. My dog had an emergency and I never was able to talk to a vet.

Very easy to set up and has great video.

Emergency fund

Great product!