PetcubeReviews of petcube.com

Reply from PetcubeJun 16, 2024

Hi Amanda, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

Reply from PetcubeJun 17, 2024

Hi Aliah, We are deeply sorry to hear about your cat’s traumatic experience and can only imagine how distressing this must have been for you. I understand your frustration and regret that our Emergency Fund process did not meet your expectations during this critical time. Our primary goal is to ensure that pets receive the care they need when emergencies arise. However, for the Emergency Fund to be activated, our procedure requires an assessment and referral by one of our qualified vets before visiting a clinic. This step is essential to confirm the nature of the emergency and to ensure that funds are allocated appropriately. Unfortunately, without this assessment and referral, we are unable to authorize payment for emergency services. I appreciate your feedback and understand your concerns. We continuously strive to improve our services and policies to better serve our customers and their pets. If there’s anything else we can assist you with or if you have further questions about our policies, please let us know. All the best, Petcube Team

Reply from PetcubeMay 6, 2024

Hi José, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

Reply from PetcubeApr 23, 2024

Hi Mark, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences, and we are happy that we were able to resolve your concern. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. Best, Petcube Team

Reply from PetcubeApr 9, 2024

Hi Anne, Maria, here, with Petcube Customer Care. I am reaching out because I have found your review expressing not the best possible experience with Petcube. We have received your support requests on March 21, 29 and April 2, 2024, however, it seems you are not receiving our correspondence. I have emailed you addressing your concern using my personal work email, hoping to resolve it this time. Looking forward to hearing from you. Sincerely, Maria Petcube Team

Reply from PetcubeApr 7, 2024

Hi Danilissa, Experiences like yours are far too common, and we are happy that we were able to help you resolve it. I’ll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team

Reply from PetcubeApr 1, 2024

Hi Judith, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

Reply from PetcubeMar 25, 2024

Hi, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team