Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
ROBIN L.
Easy to order. Email very accessible Timing of shipment as promised.
Reply from PetflowDec 8, 2025
Thank you for the great review. We are glad to hear the ordering process was smooth and that your shipment arrived on time. We appreciate you choosing Petflow.
Jacqueline F.
My order was canceled without notifying me.
Reply from PetflowDec 8, 2025
I am sorry to hear your order was canceled without any update. That is not the experience we want for our customers. I have sent a request for more information so we can look into what happened and help make this right. We are also actively working on improving our site and communication tools so situations like this do not happen again.
Customerjim D.
Scheduling the automatic shipping has gone down hill… I asked for a delay and you shipped anyway
Reply from PetflowDec 8, 2025
I am sorry your autoship did not update the way you expected. I know how frustrating it is when a shipment goes out before you planned for it. I have requested more information so we can check your account and help fix this. We are actively working on improving our site and autoship features so they work more consistently.
JOANNA MARIE A.
Always on time and really easy to change order when needed.
Reply from PetflowDec 8, 2025
Thank you so much for your review. We are glad to hear your orders have been arriving on time and that making changes has been easy. We appreciate you being part of the Petflow community.
Darlene
I was with them for any years then they jacked up the price no warning chewy is so much bet $20 less per bag when I called PetFlow they didn’t care.
Reply from PetflowDec 8, 2025
I am sorry to hear you felt blindsided by the recent price changes. We understand how frustrating it is when costs increase. Across the pet industry, rising product and shipping costs have led to higher pricing, and we know that has been a difficult adjustment for many customers. We are also actively working on improving our site and communication so changes are clearer in the future. I have sent a request for more information so we can look at your account and see how we can help.
Kathy M.
My package was delivered to an incorrect area and Petflow made good on it. I have been buying $168 dog food every 5 weeks for years.
Reply from PetflowDec 8, 2025
Thank you for sharing this. I am glad our team was able to help when your package was delivered to the wrong location. We truly appreciate your loyalty over the years and are always here to help if anything comes up with a future order.
Juliet D.
I was pleased with this company, delivering our needed dog food to our door. I signed up for autoship and trusted the price would remain as I had signed up. Suddenly after 5 months, I looked at my bill...I was paying 30% MORE than what I had initiated. Switch back Amazon Prime, more transparent and ethical in my opinion.
Reply from PetflowDec 8, 2025
Thank you for sharing this. I am sorry for the frustration this caused. Across the pet industry, rising product and shipping costs have led to price increases, and we understand how upsetting it can be when a favorite item goes up more than expected. We never want our customers to feel caught off guard, and we are actively working on improving our site and communication so changes are clearer moving forward. I have sent a request for more information so we can take a closer look at your account and help.
Afra Fields G.
I buy both hip & joint and also skin & coat. The hip / joint ones they smell really good makes me want to try but I know better LOL. Xena likes them also and gets them every couple days. Thanks for a great product!
Reply from PetflowNov 20, 2025
We are so glad to hear that Xena loves her treats and that they are helping her stay happy and healthy. Thank you for sharing your experience with us.
