Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
PM
All orders are delivered accurately. All changes to orders are made. Great to get home delievry of heavy bags of dog food
Reply from PetflowNov 7, 2025
We really appreciate your kind words! It’s great to know you can count on us for accurate orders and reliable home delivery.
SARAH C.
Pet flow ships incredibly fast. Reliable company with quality products.
Reply from PetflowNov 7, 2025
Thank you for sharing this! We’re so glad you find our shipping fast and our products reliable.
carol
My dog food orders have always been delivered promptly and with excellent communication. Customer service has also been helpful when I have needed them.
Reply from PetflowNov 7, 2025
Thank you so much for your kind words! We’re thrilled to hear your orders arrive promptly and that our team has been helpful when you’ve needed support.
BUFORD G.
my vet never got the prescription request you were to send to them
Reply from PetflowNov 6, 2025
We’re so sorry for the frustration with your pet’s prescription. It looks like there were some unexpected inventory issues with that particular food after your order was placed, which delayed the request being sent to your vet. We completely understand how inconvenient that can be and truly apologize for the experience. Our team is working on improving the communication that goes out in these situations so there’s more transparency moving forward. If you’d like us to take another look at your order, please reach out to us at [email protected] or text us at 1-833-316-1577. We’re happy to help get things back on track.
NANCY B.
PetFlow offers the lowest price for NurtiSource dog food and the convenience of automatic deliveries is a relief. It’s been a little tricky for me to determine the correct number of weeks but that’s not their fault, it’s my responsibility. The food always arrives as scheduled, well packaged. Thank you PetFlow!
Reply from PetflowNov 6, 2025
We’re so glad to hear you’re happy with your deliveries and pricing! Thank you for taking the time to share your experience.
Nancy
It's so convenient for me to have my cat food n dental treats delivered. Also the prices are great.
Reply from PetflowNov 6, 2025
We’re so glad to hear you’re enjoying the convenience and value of your deliveries. Thank you for trusting us with your cat’s favorite food and treats.
Candace Nau G.
Ordered my usual dog food and some cat food and treats , everything arrived in a timely manner . Very easy
Reply from PetflowNov 6, 2025
We love hearing that your experience was quick and simple. Thank you for your kind words and for choosing PetFlow for your pets’ needs.
RDC
I had difficulty in making contact, and the conversation was difficult to understand.
Reply from PetflowNov 6, 2025
Thank you for letting us know. I’m sorry it was hard to reach us and that the conversation wasn’t clear. You can always email us at [email protected] or text us at 1-833-316-1577 and our team will help get things sorted.
