Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Jessica H.
Very reliable delivery of regular dog food shipments.
Reply from PetflowNov 5, 2025
Thank you for your kind words! We're happy to hear your deliveries have been reliable and we appreciate you trusting us with your pet’s food needs.
Teri
Item was not available to be purchased or shipped. Very confusing when I was told it was shipped.
Reply from PetflowNov 5, 2025
We’re so sorry to hear about your experience. We understand how frustrating it can be when an order doesn’t go as expected. Please know that we’re actively reviewing ways to improve our communication methods whenever stock issues arise, so our customers are always informed as quickly as possible. We truly appreciate your feedback and the opportunity to make things better.
Carol K.
I could count on fast delivery, quality product!
Reply from PetflowNov 5, 2025
We’re so glad to know you’re pleased with the quality and quick delivery! Thank you for being part of the Petflow family.
Edward M.
Able to make adjustments is a big win for me.
Reply from PetflowNov 5, 2025
We love hearing that! Flexibility is important, and we’re glad our system makes managing your orders easy. Thanks for sharing your feedback!
Leah H.
Always delivers on time. Product is fresh. It is very helpful coming right to my door. Been with them a very long time.
Reply from PetflowNov 5, 2025
Thank you so much for your loyalty and kind words! We're thrilled to hear your deliveries have been consistent and that your pet enjoys fresh products right at your door.
Dianna B.
Always on time shipments! Very easy to change orders as needed!
Reply from PetflowNov 5, 2025
We really appreciate this feedback! It’s great to know our delivery reliability and easy order management make things simple for you.
STUART
My deliver is usually from a local warehouse (2-3 days). When you ship from the East Coast, you need to bump up the ship date by a week
Reply from PetflowNov 5, 2025
Thank you for your feedback! We’re sorry for any frustration this may have caused. We understand how important timely deliveries are and appreciate you sharing your experience. We’re currently reviewing our communication process to better inform customers when orders ship from a different warehouse so expectations are clear from the start.
Kathy S.
My cats love the Chicken Herring and Turkey Salmon Pate. Good ingredients and great customer service!
Reply from PetflowNov 5, 2025
We’re so happy your cats are loving their meals! Thank you for sharing and for being part of the Petflow family.
