Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Olivia L.
I recently ordered 15 pounds of kibble, it was delivered quickly, and the next day I found out my puppy had some dietary restrictions. I contacted PetFlow and they were very helpful. I was able to return the unopened bag and receive a full refund! I am so impressed with this kind of customer service and I immediately ordered the new food through them. Thank you!
LAURA H.
Orders arrived promptly.
TOM B.
The right products, delivered on a timely basis, and in good shape!
LUCIA L.
The reason why I did not give 5 stars because it’s not vacuum sealed I guess for easy stocking of the product but it won’t be fresh anymore! Who ever is I charged of the stocking the product put a pin hole in each bag. Tell me if I’m wrong.
JEAN H.
Very happy that what I need for my dog is in stock, and it ships in a timely manner. Thank You Jean Havens
James M.
I signed up for the automatic order, to find this dog food my dog would eat, that according to reviews was healthy (Friday, January 21, 2022, 10:27:02 AM EST, Pet Flow wrote: Order received order 9788976 ) . My order did not get a tracking order at first, so I confirmed via email. The email was apologetic and offered me another $10 off (next order) Splinter's Dad, Ryan (Pet Flow Customer Support) he sent a very nice email, the next day i got a confirm email "Great news, your order 9788976 has shipped!", a follow up email the day after "Order #: 9788976 Your package will arrive tomorrow!" (Thursday jan 27) and " Order #: 9788976 Your package has arrived" (Friday Jan 28). I have to say WOW that was quick and excellent updates with emails. It alleviated my concern and kept me informed. Thank you to Ryan for the help and emails for the info. Your tracking number is 289160238648 Your tracking number is 289160238648 Jan 25, 2022, 10:52 AM PST
Barbara
I placed my order 11 days ago, I still have not been advised when it will be shipped.
SANDRA W.
My order was canceled and no one bothered to tell me.... first time trying to order ... not happy with this
