Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Stephen
I found Petflow after searching high and low for the Royal Canin PV wet cat food when the company I usually buy from was out of stock. Due to the nature of the situation with our cat, it was very important we located this food, and thanks to Petflow and their customer service they exceeded my expectations.
MIKE
Sent me the wrong product twice in a row. Customer service was great in apologizing and refunding my payment after two wrong shipments, but I shouldn't have to go through calling them twice for a simple order. I think they need to educate their warehouse people, won't be ordering from them again.
Tucker W.
Absolute scam of a company. Twice now they have sent an auto-ship that I had paused and charged me. Then when you call they want you do go and ship it back to them, for their mistake instead of sending someone to pick it up. Also, you can't cancel auto-ships on the website, you have to physically talk to a customer service person for some reason, and that reason is so you forget to do it and they can keep charging you. Shop anywhere else for pet supplies.
LINDA
I was running really low on my dog Pete's dry food. I could not find Royal Canin Adult Bulldog food anywhere over the last month. Even my automatic delivery sevice was out of stock. I looked online and Petflow had it in stock!! Yippee! I ordered it, with a discount, and it arrived a few days later. Thank you!
Alvin
Ordered from Pet Flow for the first time; my dogs food arrived quickly and I got a great price on the food. Wil be ordering again
Waiting
I still haven’t received my product. It was estimated 2-3 days for delivery and we are almost 2 weeks out. No updates whatsoever.
BETH
This was my first order with Petflow. One item arrived in days but the other item is still pending with zero communication. If it’s out of stock as it is in so many places, just communicate that.
JAN K.
Perfection!
