Average
Based on 1,033 reviews
Petlibro3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
1,033 approved reviews, newest moderated first
Gwyneth H.
The Dockstream cordless water fountain is a game changer for hotel travel and keeping my cats well hydrated during the show season. Knowing that my cats can stay well hydrated and interested in water during travel reduces my own anxiety, especially since one of my cats has a history of urinary difficulties. We have been faithfully using these products for nearly 2 years and seriously could not be any happier.
Kathy
I have two cats and one is on prescription food. I was having some issues with my feeders and Randy was so quick and helpful to resolve the issue! If you are a pet parent and want to have your life be easier then you should get a Petlibro feeder!! Petlibro is a great company with amazing service!!
Sabine W.
Die Ersatzfilter sind passend für den PET Libro Dockstream Katzenbrunnen und lassen sich einfach einsetzen. Der Austausch ist unkompliziert und schnell erledigt. Während der Nutzung bleibt das Wasser sichtbar sauberer, da Haare und kleinere Verunreinigungen gefiltert werden. Die Filter erfüllen ihren Zweck wie beschrieben und haben eine angemessene Haltbarkeit. Insgesamt handelt es sich um ein funktionales Zubehör, das für den regelmäßigen Betrieb des Katzenbrunnens geeignet ist.
BM
Good and friendly support. The product works well, too.
Kin “.
Wspaniała obsługa klienta. Miły, uprzejmy, pomocny i profesjonalny konsultant. Bardzo empatyczny i fachowy.
Catherine D.
My cats adapted to the machine right away and so far it's been a success. So much easier not having to scoop the box every day! They also have great customer service and you can tell they stand by their products. When I reached out with a question of why my waste bin was reporting as full even though it was empty, they wrote back with photos and troubleshooting tips. Videos from their website explained how to remove the waste basket (which was very easy) to clear debris away from the trap door which ended up being the problem. It was an easy fix, and they actually reached out a couple days later to check that everything was working again.
Jennifer H.
Super Produkte und super Kundenservice! Natürlich geht mein Katzenbrunnen kurz vor Weihnachten kaputt. Dank PETLIBRO gab es zu Silvester aber schon wieder fließendes Wasser für den Stubentiger. Die schnelle Fehlerfindung und Tipps was ich noch versuchen kann waren super. Ich habe trotz der Feiertage schnell eine Antwort bekommen. Die defekte Pumpe wurde kostenfrei ausgetauscht und alles war wieder gut. Jederzeit wieder. Noch dazu sind sie Mitarbeiter super freundlich und lösungsorientiert. 1000dank
Elizabete S.
Despite advertising a 30-day money-back guarantee, the support team repeatedly added requirements that are not stated in their return policy, such as demanding video proof before approving a return. Even after providing evidence of a clear product defect and confirming that the issue was related to the product’s design/software, they continued to delay the process and request unnecessary information. The product did not function as intended, and instead of honoring their published policy, support attempted to shift responsibility to the customer and create obstacles to prevent a refund. A return policy is only meaningful if it is actually respected. Unfortunately, my experience showed a lack of transparency, poor accountability, and extremely frustrating customer service. I would not recommend this company based on how refunds and support issues are handled.
Reply from PetlibroJan 18, 2026
Dear Elizabete, We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this situation caused. This is not the experience we want our customers to have, and we are committed to providing both high-quality products and reliable, transparent support. First, we’d like to confirm that your order has now been fully refunded. The refund has already been processed, and you should see the funds returned to your original payment method within 2–5 business days, depending on your bank. We would also like to clarify our return policy to avoid any misunderstanding. Our policy clearly states that the online return center is available for U.S. addresses only. For customers in other regions (such as Canada), returns are handled directly through our support team. This information is publicly listed, and there was no intention to withhold or obscure it. Regarding the request for troubleshooting steps, our 30-day money-back guarantee specifies that return shipping costs are typically the buyer’s responsibility and will be deducted from the refund. However, when a customer reports a potential product defect or quality-related issue, our goal is not to create obstacles, but rather to confirm whether the issue is caused by the product itself or by usage conditions. If a product defect is confirmed, customers can often avoid unnecessary return shipping costs altogether. Unfortunately, we acknowledge that this was not clearly explained during the communication, which led to understandable frustration, and we sincerely apologize for that. Please rest assured that we stand behind our products with a 30-day money-back guarantee, a 24-month warranty, and lifetime technical support. Your feedback is important to us and helps us improve both our processes and communication moving forward. Thank you for sharing your experience and giving us the opportunity to clarify. Best regards, Petlibro
