Pingo.comReviews of pingo.com

Reply from Pingo.comSep 9, 2024

Dear Marius, Could you please share your email address? We would love to look into this and help out, but we need to identify your account in order to get to the bottom of this. Please note you can always contact our Customer Support, available 24/7 through the Support page.

Reply from Pingo.comAug 19, 2024

Dear Walter, Thank you for contacting our Support Team. Please note that not all devices are eSIM-compatible, so it’s a good idea to check that your device supports eSIMs before getting started. Please follow the link below to check if your device supports eSIM: https://Pingo.com/how-to-use#device-compatibility Also, note that you might not even notice that the eSIM is already installed after scanning the QR code, and that is because the eSIM will most likely be assigned a random name such as: "Travel eSIM", "Business", "Cellular Data", "Personal" or probably a different one. In case you are not able to install/locate the Travel eSIM, please provide us the following information and screenshots in order to further investigate this for you. 1. The IMEI of your device, you can get it by dialing *#06# or in your device settings. 2. Installed ICCID (Settings > General > About > Scroll down to find the ICCID) 3. APN settings (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) 4. Cellular or Mobile Data Network) 5. Data Roaming (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) > Data Roaming) 6. Available SIM/eSIMs (Settings > Cellular (or Mobile Data) 7. Selected Network (Settings> Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) > Airalo eSIM (or whatever name it got assigned) > Network Selection) 8. Cellular - Cellular Data Options and enable "Limit IP Address Tracking" ON. We appreciate your patience. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center at: https://www.Pingo.com/help_center.

Reply from Pingo.comJul 26, 2024

Hi Colin, In order to benefit of the 2,5p rate you need to call though a local access number (and not a 800 one). Here is the list of local access numbers in the UK: https://pingo.com/access_numbers?country=United+Kingdom You can also download our app, and you can make calls over Wi-Fi: https://pingo.com/apps Hope this helps, Pingo

Reply from Pingo.comApr 17, 2024

Dear Fatemeh, Thank you very much for taking the time to share your feedback. As far as we can see you were only charged for the Pingo Platinum monthly plan and for the Voice Credit purchased. There were no extra charges or hidden fees applied to your account. Can you please give us more details so we can look into the situation? Thank you in advance!