PooLinReviews of poolinstore.com

I’m very happy with my Poolin EOC05 so far. The customer service has been incredibly friendly, responsive, and helpful, which made the whole process much easier, especially as a beginner. There are also plenty of helpful tutorial videos available online, so it’s quite easy to learn how to use the machine and explore its different functions. For the price, I think the EOC05 offers excellent value for money. It is more than enough for home use and is a great choice for anyone who wants to get started with machine embroidery without investing in a much more expensive professional machine. Overall, I’m very pleased with my purchase and really appreciate the excellent support from the Poolin team!

I am very happy with the customer service. I had a problem connecting my Poolin EOC06 embroidery machine to the internet and the person was patient to show me step by step how to do it. He solved my problem and I am very happy with the embroidery machine.

I have reached out to their customer service 3 times now and have had excellent experiences. The first time I wasn't sure if the bobbin was in correctly so i messaged them on WhatsApp with a picture and they told me how to orient it correctly. Second time I needed a replacement hoop which they arranged for 28$ I think it was shipped to my door (they had to ship it twice, first one got lost in shipping). Third time I lost the bobbin cover and they kindly told me I already had a replacement that came with the machine. Overall unexpectedly great customer service and a pretty capaable machine(I have the eoc06).

Kai, one of Poolin’s engineers, has been absolutely amazing! He always answers my questions and gets back to me in a timely manner. Learning to use my Poolin EOM machine has been challenging, and I’m sure many of my issues were simply user error, but Kai has always been incredibly patient, kind, and willing to teach me along the way. His knowledge, dedication, and customer service have made such a difference in my experience. He has helped me tremendously with troubleshooting and getting my tension right, and he never makes me feel like I’m bothering him—even when I have lots of questions! I highly recommend the Poolin EOM embroidery machine. Their engineers are nothing short of amazing, and Kai is truly an asset to the company. Thank you, Kai, for your patience, encouragement, and outstanding support!

great customer service and great machine!

Good, their after sales representatives are too helpful.

The customer service is absolutely the best! Kai helped me and got me back to stitching!🧵

Great service! Fixed my issue with a download on a file! Kai was great! Highly recommend!