Excellent
Based on 392 reviews
PooLin5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
392 approved reviews, newest moderated first
Wendy
I was brought a poolin 05 as a gift and its great I have had amazing support from the poolin team when ive needed it, I am now looking to upgrade to a larger machine and will buy another poolin. Their customer service is first class
lauren G.
The technician and the customer service team has been wonderful ever since I placed my order in July! I ran into some issues with it being delivered and the CSR was kind enough to send a compensation for the issue. I also had some technical difficulties and Leo sent me videos on how to fix the issue as well as maintaining my machine. I love my purchase and thankful for the staff!
mallory B.
I have been extremely impressed with Poolin’s customer service! Kevin’s response time is excellent, and he consistently follows up and checks in to make sure everything is going well. He has been incredibly helpful, patient, and attentive anytime I’ve had a question. It’s reassuring to know that support is so readily available. I highly recommend Poolin!
Sara H.
I had a question about adding my new magnetic frames to my Poolin EOM and Kai was so helpful! Not only did he help with the frames, he also noticed my machine was due for a software update and walked me through how to do that. I’m loving my EOM and very thankful for the support when I need it!
Shelly V.
We’ve had a great experience with our Poolin EOM embroidery machine! There is definitely a learning curve when you’re new to embroidery, but Kevin has been incredibly helpful throughout the process. He answers our questions, helps us troubleshoot and continues to check in to make sure everything is going well. That kind of customer support means so much when you’re learning a new machine. We’re excited about everything we can create with it and truly appreciate Kevin’s continued help and support!
Juandi
The technician resolve dudes and problems very quick.
Jas
My experience with PooLin has been amazing. I started off with the PooLin EOCO6 and quickly outgrew it within 2 months. I upgraded to the PooLin EOM and I have had great success. PooLin has a team of great engineers that are available 24/7 to help with all of my embroidery needs from changing needles, adjusting speed of projects and tension adjustments. Kevin Xu has been extremely helpful along with the other engineers. I would 100% recommend PooLin to anyone looking to start their embroidery journey.
Cynthia M F.
When I tell you about my machine! When I first received it, it set for a couple of days, I was scared to use it… I contacted some of the manufacturers and they literally got me up and running so fast… I have no idea why I was so nervous, but now I use this one fast then my other 10 needle… I’m in Love with this Beast! Poolin EOX… I would def recommend this machine to everyone who wants to get started a home based business… And they also message you to make sure everything is going ok… Ok, I gotta go put some shirts in my machine!! Get you one… you won’t be sorry… ✌🏽
