Pools EtcReviews of poolsinc.com

Ordered the wrong KW spa heater, that's on me. I called their "customer service" (not) dept and explained that I had ordered the wrong one on line. The said as long as the box was not opened they would take it back and refund my money ($899.97). I took pictures of the heater as received and emailed it to customer service. They said they would accept a return and gave me an RMA. I then shipped it back. Heard nothing so I called to confirm they had received it which they agreed they did and that it was not damaged. Customer Service (not) said I should expect my refund in 5-7 business days. After 2 weeks I called back and was told it would be handled that day. It was not. I called back 2 days later (giving them the benefit of the doubt) as it was still not handled. Customer Service said that "Sean" was the only one that could Authorize the return of the money and they would contact him (it must be "Sean" that gave the RMA then, right?). Still no refund. I asked for "Sean's" number which they gave me, spoke to Sean and he said it would be handled that day as he had been too busy. Still no refund even though they confirmed (as did UPS) that they had the heater. I finally queried the charge thru my Credit Card Company and received my refund. What a waste of time.

Absolutely the worst professional decision I made trying to purchase my soemthings from this poolinc.com I was kinda in a rush to get it an get it done before the forth of July talked to who ever an they garranteeed me it would be here within 2-5 business an I said ok sweet no problem that give me time to put it in my planner an get it taken care of before the 4th here we are 13 days later STILL HAVE NOT RECEIVED my product so I had to do what I had to do an go on the hunt to find my stuff I got before the 4th an now I’m just tryin to get a refund off the 800+ dollars I spent on this website an all they want to tell is they can’t cancel my order it to late an I was like ya it’s to lake a whole 5+ days late to the point I don’t want it I just want my money an they tell me they’re a nothing they can do but I can send back the paint that I never received an they will get me my money back absolutely the worst experience ever not to mention the chick I talked to on the customer service line was the rudest person I’ve ever talked to an would literally just hang up on me without giving me any information she would just be like “ok bye” an hang out up middle of conversation absolutely would not use this website

Courtney was very quick in response to helping with the replacement of a hot tub drain cover!

Great Prices and Great Delevery!

Great service. Very straightforward and easy to use. The terms and conditions sre clear and easy to undertstand.

SERIOUSLY DISHONEST COMPANY AND EMPLOYEES. I ordered parts on 18th August .... nothing arrived...called...they said it had not been processed and would process immediately...nothing arrived....emailed and requested refund...they confirmed it would be done...no refund...called...they confirmed refund by end of day...no refund...called...they confirmed refund by end of day... no refund... I dont know how companies like this get away with it.

Nicole was wonderful to deal with. Got our pump ordered at lightening speed and was excellent with communication throughout! We would recommend this company to all. Thanks Nicole!

I had to return the product because of my own error. Nicole wiseman was great, and got right on fixing my mistake. AWESOME!