powersmartusa.comReviews of powersmartusa.com

I purchased the 170cc lawn mover 2 years ago. This year when we started using it arms broken from both. On checking I found that it's frame is made of plastic which broken very easily. It's engine is very good but I cannot use it as can't push it. I can't weld it's it is plastic. Administration is requested to make it metal body instead of plastic.

Mower had a catastrophic failure after 5 uses. I tried to submit a warranty claim and a funny thing happened. Before I registered the product I got through to their 800 number pretty quickly. Once I registered (and therefore they had my phone number), they never picked up. I was "the next caller in line" for over two effing hours. It's a scam- they sell you worthless crap and then make it impossible to make a warranty claim. Don't make the same mistake I did. DO NOT BUY ANY PRODUCT FROM POWERSMART, FOR ANY REASON, EVER.

I was interested in a powerful (10000W +) portable inverter generator. At that power level they usually cost no less than $2500, often much more. So I was excited at first to see PowerSmart offer on their website a 12000W Inverter Generator (DB5095) for only $1150! However, no other site selling the product (including Amazon, WalMart and even PowerSmart's Canada webpage) mentions "inverter", and the product's manual says nothing about it! On the company's USA site, the word "inverter" is used only in the main item title/description ("12000W Inverter Generator DB5095"), and is not be found elsewhere on that page. I contacted the company, and they claim that it's indeed an inverter generator. But one look at the reviews of the product on their website clearly show they're all bot-generated: all made recently within the span of a couple weeks, with silly user IDs and one-sentence flowery statements that say nothing specific. I would tread most carefully with a product made by a company that provides nothing but murky, unclear info.

Bought a 17" mower from Home Depot. The unit smokes every time I start it. Repair shop rolled thier eyes when I asked thier opinion. They refuse to work on them. I tried multiple times to reach corporate. They do not respond. The blade bent on the 2nd use. Bought a aftermarket replacement blade. Much sturdier than factory blade. This was a bad investment. Never again will I buy Powersmart.

I am a 63 year old woman. My mother is an 87 year old woman. We scraped together the money for your lawn mower. We received it yesterday. Today we started to mow. It immediately stopped. The belt cover must not have been properly installed. The blade was cut into it. We had a lot of trouble getting it off the blade. We had to cut it off with a kitchen knife because we don’t have tools. I figure out from the manual it’s item 18 belt cover part # 203050396C for model # V8621S I try to order a replacement part. You have a 203050396B that looks completely different. So, I call 872 314 0005. There were 7 callers ahead of me. For over 30 minutes you update me on my place in line. Finally I am one caller away and you send me to voice mail !!!!!!!!??????? I call back there are again 7 callers ahead of me again. So, i hung up.

We had ordered a generator our full address was not put on and we didn't Know that and I tried to Contact them with no success couple times Waiting on the phone just to get Hung up on They did send us tracking information that we weren't aware of and they have refunded our Money. I don't know what kind of product they sell. We had a bad experience. We went and read reviews. And then we got scared and kind of freaked out. But some part we are in the wrong because we did give the wrong address.And they did give our money back like I said, I don't know about their products so I can't say anything.I also was a new customer but just wanted to say what happened. Forgot. To say sorry for jumping to conclusions , thank you.

DO NOT waste your money on there poorly made products!!! I decided to try them out on a whim, seemed like a good deal for a decent price. And boy was i wrong, within 3 months of having this mower the entire front plastic part that hold the front tires and hight adjustment snapped while i was cutting the yard and dug a half circle into the ground from the blades digging in, also the self propelled wheel broke 2 weeks later after i managed to rig the front back on, so now the mower has a wheel that doesn’t belong because you cant buy replacements for the self propelled wheels on the website, so only the right side has its original self propelled tire. I have sent numerous emails to the company about the issue well before the warranty was up, and guess what? Not a single response not a call not nothing. So we paid hundreds of dollars for a piece of junk that broke within 3 months. Trust me, DO NOT WASTE YOUR MONEY ON THIS BUSINESS!!!!! Its not worth the headache your most certain to get

Warranty process with this company is horrendous. I bought a leafblower. One of the batteries worked only one time before it died. I tried calling a couple times and got put on hold forever. I ended up emailing, but every email was like starting the process all over again, until I figured out I had to include a screenshot of my previous emails, so they would understand that I've already been in contact with them. It took about a year, but I finally got my replacement battery.