Average
Based on 236 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
236 approved reviews, newest moderated first
Jody B.
Even the number the company has on this page doesn't work. Have had the 21" lawn mower for less than a year and the bar that holds the handle in the mower snapped. I can not get support to respond to emails. It has been less than a year and have used mower maybe 5 or 6 times. It starts great but that doesn't do any good now. DO NOT purchase products from company if with this kind of customer support! I have been trying for 10 days.
customerMark R.
Bought a DB8631 22” self propelled mower. It has worked for two years. That’s the upside. The drive gears are stripped. I have been trying to get their parts dept for several days. When I’m next in the queue the recorded voice tells me that no one is available to take my call. This after waiting 50 minutes I left messages with my name and number. No return call This company needs to be investigated I will contact BBB and NY attorney general
Quincy M.
This is the worst product I ever purchased and worst customer service I have ever encountered. I purchased a powersmart 4400 inverter generator, I used it twice and it broke in the second use. For several days now I have been trying contact someone, I've sent emails and called multiple times with no response. Do not purchased thier product, you will be sorry!
Lori P.
After 4 mows the wheel broke off my new power smart walk behind. I replaced the wheel. Next the cord broke. I have emailed the company with no response. Will never buy power smart anything again.
Troy S.
We bought a cordless tiller for our small garden well unpacked everything got it all together and the plastic safety key is broken so we can’t even use this thing The absolute worst in customer service!They want you to purchase the product but you need to contact them for parts for get it!I have left 4 messages and 2 emails nothing not one person replied to me or called me back!Do Not But There Junk!!!!Stay away And I really hope someone from this horrible company reads my review and maybe they will realize what kind of a crap company they are working for!!!
Daniel A.
I have the Power Smart 4 cycle brush cutter. Worked fine for one season. Tried using it this season. It’s been sitting on the carport through the winter. Checked the oil and it was bone dry. Added the appropriate amount of oil and tried to start. Pulling the cord is nearly impossible. Putting maximum effort and you can feel the engine turn over once. It doesn’t get any easier. Cord retracts normally. My opinion? It’s a piece of junk.
J H.
Stay away. Cheap product and terrible customer service. Will not honor warranty with repairs. Home Depot should be ashamed to sell items from such a bad company.
Scott
Electric mower cost me $670 and it is junk. Battery time is 20 - 30 minutes. Rear discharge clogs constantly, even if it didn't, you would have to change the bag every few minutes because it is small. Also, my drive won't quit unless the mower completely shuts down so, constantly starting and stopping the mower. Ivfollowed the instructions in the manual, still drive will not stop. Most of all I can't get anyone from "customer service" to help me. Never again will I buy a powerstupid product! I would do 0 stars if I could. UPDATE: Customer service manager called me and apologized for the poor service, explained staffing problems and are aggressively focused on the problem. She offered me a full refund and it was processed immediately. This is how customer service should have been to start with and I applaud her effort.
