Premium Parking - United States Reviews | Read Customer Reviews of premiumparking.com

Premium Parking - United States Reviews | Read Customer Reviews of premiumparking.com

Premium Parking - United States reviews

414 approved reviews, newest moderated first

Peggy C.
Oct 13, 2026
Wrong license plate
After many attempts to resolve my issue I was finally able to talk to a human. Her name is Kimberly and she was very helpful and professional. She understood my frustration and was kind and did exactly as she said she would. Kudos and thanks to Kimberly. The reason for I only gave 4 stars has nothing to do with Kimberly but everything to do with trying to talk to an actual person. The way Admiral is set up is terrible.
Reply from Premium Parking - United StatesOct 15, 2026
Thank you, Peggy, and we're glad Kimberly was kind, professional, and followed through as promised. We're sorry it took so many attempts to reach a person. You shouldn't have to work that hard to get help, and we're sharing your feedback with our team. We appreciate you taking the time to tell us. The Premium Parking® Team
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Mandy P.
Oct 13, 2026
Screw this company
Screw this company. Privatized street parking should not exist. Photographing my license plate to gain personal info when I am on a public road should be completely illegal.
Reply from Premium Parking - United StatesOct 15, 2026
Thank you for sharing your concerns. Questions about parking policy and license plate privacy matter, and we take them seriously. We'd like to understand your experience and answer your questions directly. Please email [email protected] with the location and date of your visit so our team can review it. The Premium Parking® Team
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Alice O.
Oct 12, 2026
I needed information for my parks…
I needed information for my parks parking permit for Ft Myers. The website wasn’t helpful so I called. Cynthia was terrific and looked up my account and clearly explained how it would work going forward. I really appreciated it.
Reply from Premium Parking - United StatesOct 15, 2026
Thank you, Alice! We're thrilled Cynthia looked up your account and explained how your permit will work going forward. We're sorry the website didn't have what you needed, and we'll share that feedback with our team. We appreciate your kind words and you parking with Premium Parking®. The Premium Parking Team
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Mark M.
Oct 10, 2026
Micah actually did follow through with…
Micah actually did follow through with my dispute! He was very attentive and quick to take the right action needed to resolve my overcharged account
Reply from Premium Parking - United StatesOct 15, 2026
Thank you, Mark! We're glad Micah followed through, stayed attentive, and took quick action to get your account resolved. That's exactly the experience we want every parker to have, and we'll make sure he hears your kind words. We appreciate you parking with Premium Parking®. The Premium Parking Team
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Danna
Oct 9, 2026
I will never park at one of their lots…
I will never park at one of their lots again. I received an email stating that I didn't pay for parking. I disputed, showing proof of payment. Their response: Oh, you are right, you did. I was apparently just a few minutes late. They went on to say "As a Courtesy" we will reduce your fine. When I tried to pay the fine. They provided two links to do that. NEITHER of the sites would pull up the fine record. Didn't matter if I copied & pasted the data from the email or typed it in carefully. It took several clicks & 3 websites to find their customer service number. When I called, I was in an IVR Loop. No way to get out. No way to get to a human. All they wanted to do was text me a link to make the payment. Already tried that. Rediculous! At this point, I've spent more time on this than the ORIGINAL $65 fine. They owe me money now. Worst customer experience ever.
Reply from Premium Parking - United StatesOct 15, 2026
We're sorry, and thank you for telling us. You should never have to spend more time resolving a parking invoice than the invoice itself. Links that wouldn't pull up your record and a phone line that kept you from reaching a person are not the experience we want any parker to have, and we take that seriously. Please email [email protected] with your license plate number and the date of your visit. Our team will investigate, determine what went wrong, and get you the help you needed. We appreciate your patience, and we're committed to doing better. The Premium Parking® Team
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Lisa Beth K.
Oct 9, 2026
Kimberly Was Courteous and Helpful
Kimberly was very pleasant and professional when I called. She listened to my concerns and arranged for the appropriate person to follow up with me. While I am still awaiting the final resolution, I appreciated her responsiveness and positive attitude.
Reply from Premium Parking - United StatesOct 15, 2026
Thank you, Lisa Beth! We're so glad Kimberly was pleasant, professional, and responsive when you called. We know you're still waiting on a final resolution, and our team is working to get you an answer. We appreciate your patience and your kind words, and we'll make sure Kimberly hears them. The Premium Parking Team
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Matreya
Oct 7, 2026
Harvey is amazing
Harvey is amazing, listened well and went above and beyond to help me through to the end of my issue. It’s hard to find good customer service these days, keep it up!
Reply from Premium Parking - United StatesOct 15, 2026
Thank you, Matreya! We're thrilled Harvey listened well and saw your issue through to the end. Going above and beyond for every parker is exactly what we aim for, and we'll make sure he hears your kind words. We appreciate you parking with Premium Parking®. The Premium Parking Team
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SMM
Oct 6, 2026
The agent was very calm and helpful
The agent was very calm and helpful. I was discussing a dispute, but instead of hostility, he warm and helpful. He listened and understood the issue. His demeanor made for a very pleasant call on a difficult subject. Thank you!!
Reply from Premium Parking - United StatesOct 15, 2026
Thank you for sharing this! We're so glad Max made a difficult conversation feel easy. Listening first and treating every parker with warmth and respect is exactly how we want every call to go, and we'll make sure he hears your kind words. We appreciate you parking with Premium Parking®. The Premium Parking Team
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