Excellent
Based on 414 reviews
Premium Parking - United States4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
414 approved reviews, newest moderated first
Veronica L.
I got a notification that my ticket was running out: I went to extend it, and it gave me an error when I tried to purchase. Then I received a banking alert that I was charged 3 times. I quickly went to customer service. I told them what had happened, asked a few questions. Then confirmed I would be refunded.
david L.
I had a very nice lady, Kimberly help me. And it seems that I always need help! She was so nice and patient with me. Kimberly walked me through getting our next seasonal parking permit for Lee County Parks & Recreations & tought me how to go on-line to our account in the future. Thanks again Kimberly
Red
I had a very disappointing experience with Premium Parking LLC that I think others should be aware of. I purchased a parking pass for a UT football game and reached out to Premium Parking ahead of time to ask if early arrival was allowed. Their response was extremely vague—they simply said early entry “may or may not” be available and that some garages “might” charge extra. They did not warn that arriving early could lead to my car being booted and a $150 penalty. I parked early based on the information they provided, returned after the game, and found my car booted. That alone was frustrating, but what followed was worse. When I reached out, I was told I would receive a refund for the booting fee. After waiting several days with no update, I followed up and was then informed that they would not refund me after all—even though they admitted that their communication was unclear and failed to convey the consequences. They further informed me that they do not own or manage the lots they sell passes for, meaning their guidance is not reliable, yet customers are expected to deal with the consequences of their incomplete information. This company needs to improve its transparency, accuracy, and accountability. I would strongly recommend confirming all rules directly with the lot operator or choosing a different provider altogether.
Doug S.
Kimberly was great
Norma
The app is good to use. The only problem I had was the amount of the fee they wanted me to pay when I went over my time. The resolution was great. They gave me a complimentary lower price that's why I gave it 4 stars.
Daniel R.
I recently made a bone head move by entering the wrong arrival time. Unable to figure out how to correct it, I emailed customer support. Kimberly called me to make sure that she correctly understoon my dilemma. Not only did she correct that but helped me with a number of different issues, including helping me set up my profile. She was very friendly and informative and represented Premium quite well. Thanks, Kimberly! Dan Rounds
Guest
I saw the ramp fee was $10 per day, which is not outrageous. But then I was pleasantly surprised when I saw the yearly ramp fee for $60. As we will be in Florida for 4 months, it was a no brainier to get the pass.
Ravi Ganeshappa, M.
The parking lot we pay monthly for was full. I called the main number and Micah was extremely helpful and was able to find alternative parking at a lot very close by. Thanks so much Micah!😊🙏
