Excellent
Based on 414 reviews
Premium Parking - United States4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
414 approved reviews, newest moderated first
Brandon B.
Ms. Kimberly was the sweetest and most patient customer services' member when I called in. Very straight-forward with second-hand service ensuring customer satisfaction.
Reply from Premium Parking - United StatesJun 10, 2025
Ms. Kim is such a valued team member. Thank you for these kind words.
Betsy N.
Yolanda was very patient, she had to repeat herself several times her voice stayed calm,she took her time,never rushing. She made my experience easy and comfortable. This wàs something new to me and for me. Thank you Yolanda
Reply from Premium Parking - United StatesJun 10, 2025
Yolanda is incredible. We appreciate you taking the time for your feedback!
Louise
Cynthia was incredible!! She was patient, courteous, spoke slowly and clearly. I’m 81yrs so appreciated these attributes. She made sure I was taken care of and when we were disconnected, she called me back. I could not ask for more. I’m so grateful to Cynthia Alagao!
Reply from Premium Parking - United StatesJun 10, 2025
Cythia the great is her nickname for a reason. She shines. Thank you for these kind words!
Jamie
Lost my card in a crevice in my vehicle and called customer service for a replacement. Overall, I was satisfied with the call center customer service representatives. I spoke to one on Saturday and one after normal customer service hours on Monday. They were polite, left messages with local property management office, and hopefully local property management will leave a new card with the attendant sooner than later. This is one of those times when I wish there was a local number to call, even just voice mail.
Reply from Premium Parking - United StatesJun 10, 2025
Thank you for this feedback. We will share it with the market President and see what improvements we can implement.
LEONARD G.
Very helpful and problem solved quickly.
Reply from Premium Parking - United StatesJun 10, 2025
Thank you for your feedback Its means a lot to this team.
Samira
Quick and efficient service from Kimberly!
Reply from Premium Parking - United StatesJun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
Miriam A.
I love these parking stations, they are convenient and affordable! And most of the time they have open parking spaces. I would totally recommend them.
Reply from Premium Parking - United StatesJun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
Shane
What made my experience great was customer service. Cynthia Alagao, she was honest and very helpful.
Reply from Premium Parking - United StatesJun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
