Excellent
Based on 414 reviews
Premium Parking - United States4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
414 approved reviews, newest moderated first
William
Kimberly was friendly, knowledgeable, helpful and professional.
Reply from Premium Parking - United StatesMar 13, 2025
Thank you for taking the time to provide this feedback. Kim strives for excellence in every interaction. Kim will be delighted once she hears about your feedback. You are a valued customer and we look forward to serving you again.
Dan F.
I had the pleasure of dealing with the receptionist on two separate occasions at Premium Parking located in 601 Poydras St, New Orleans. Her name is Kimberly. On both occasions, she took the time to explain what I needed to do to rectify my situation. She was extremely nice and very pleasant. She is the type of person you want your customers to get their impression of your company from.
Reply from Premium Parking - United StatesMar 12, 2025
Great feedback. We appreciate your kind words and have sent this message to both the President and to Kim. We value you as a customer and look forward to serving you in your parking needs.
Jeremy M.
I had a small issue with the app. Customer service was very fast and effective. Very easy to use the system. Nice clean and safe garages.
Reply from Premium Parking - United StatesMar 4, 2025
Thank you for your positive feedback! We strive for excellence in all aspects of our operation.
tiffany V.
Cynthia was so helpful with my situation and was very understanding.
Reply from Premium Parking - United StatesMar 4, 2025
Thank you for the kind words. We will share your feedback with Cynthia! We appreciate your business and look forward to serving you in your parking needs.
Dallas H.
Premium parking handler has taken care of the ticket, my advice is file an appeal follow instructions give them an opportunity to fix it.
Reply from Premium Parking - United StatesMar 4, 2025
Thank you for submitting this feedback. We strive for excellence and appreciate your understanding.
David W.
Cynthia made a life saving move for me today! She was able to swap the license plates on my parking receipt. We had taken a different vehicle, than we initially had on our parking and were I danger of getting towed. She was able to swap them and save us.
Reply from Premium Parking - United StatesMar 3, 2025
We appreciate your positive feedback and 5-star review! We will lift Cynthia up and share your comments. We look forward to serving you in your parking needs. Wishing you the very best.
Diane C.
The customer service was excellent. Prompt solution to my issue and everything was handled efficiently. Thank you very much.
Reply from Premium Parking - United StatesMar 3, 2025
Your comments are greatly appreciated! We strive for excellence. We look forward to serving you in your parking needs.
Brooke
Cynthia was great and so helpful.
Reply from Premium Parking - United StatesMar 3, 2025
Thank you for submitting this review! This means a lot to Cynthia and our dept. We will share your comment with her today.
