Poor
Based on 179 reviews
Puppy Dogs & Ice Cream2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Puppy Dogs & Ice Cream is a children’s book publishing company based out of San Diego, CA. We’re a small team of writers, designers, illustrators and book lovers who are committed to providing children’s books that are high quality and entertaining. We strive to make meaningful and educational stories that help children grow into the best versions of themselves. Our books are printed here in the USA and each book is carefully made with love and the intent to instill lifelong values within our readers. Our Authors are from across the globe and bring unique passion and expertise to stories they create. By bringing our books into the world, we hope to reignite a love for reading and writing, one child at a time.
Puppy Dogs & Ice Cream (puppydogsandicecream.com) has 179 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
179 approved reviews, newest moderated first
Vanessa G.
Their customer support is great! I had my issue resolved immediately. My emails were answered quickly, explaining in detail my issue. Now if this company and Chick-fil-A would team up they could run the world 🌎 Thank you Puppy Dogs & Ice Cream!!
La'Nese G.
The representative was very pleasant and took care of my issue right away with no argument. One of the best customer service experiences I've had!
Victoria S.
Great resources great customer service great prices
Calli C.
Customer service is great! They respond quickly and make sure the customer is greeted with kindness and efficiency!
Denise W.
Great Customer Care The customer care agent Grace so kindly told me about this being a free trial that I was unaware of. She quickly worked to resolve this issue of extra charges on my account. I am so thankful for all she did to help me with my concerns today. Keep up the great work.
Wendi
I ordered the Christian bundle, hardcover to read to my grandchildren. When I received the order, they were paper books instead of the hardcover. These wouldn't last around my little ones. I chatted with customer service and within minutes, they had my hardcover on the way! Great Customer Service:)
Ashley C.
As with everyone else, they charged me $104.76 after a 7 day trail!!!! Which when I purchased the order it said 7day free trial for something but it was after I already made my purchases! And I didn't see any info on how to cancel it. I assumed a "Christian" company would at least let you know they're about to hit you with a big charge!!!! Never again! I also accidentally added something to my order and couldn't remove it so I just bit the bullet and bought it too. This company is just too unethical for words. They better reimburse my money today!!!!
Reply from Puppy Dogs & Ice CreamMar 29, 2023
Ashley, Thanks for reaching out! I have looked in our system and see only one order matching your name. There is no free-trial or subscription associated with that account, so I'm wondering if you could provide more information to help me with locating your order. I've request more info through this site, so you can just respond there. In regard to the subscription, we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you weren’t interested. You are also welcome to reach out to us directly, through our help center at www.puppydogsandicecream.com. Simply click on the chat icon in the lower right-hand part of the screen to be connected to our Customer Support Team. PDIC Customer Support
Rose O.
I noticed they have many varieties of topics about life stories and good for educating others not just for children but adults people can also learn from those books. Some of the many things they teach that really catch my attention is they teach Godly qualities those are very important to me to teach to children because living in this world as you already know is far from perfection how life was like in the beginning of how God created humans. The first human couple was created perfect back then. Anyway, I also like that they have science books too, great for educating children how to explore things out in nature. I appreciate what they do to help educate children.
