PuppySpotReviews of puppyspot.com

Keeping us well informed about our puppy

Great communication throughout the journey. Very professional staff. Our puppy arrived healthy and happy.

Great experience

I've made my purchase though I haven't received the puppy yet. I am in no rush and do not want the puppy delivered until she is fully ready. The health and wellbeing of the puppy comes first and the PuppySpot rep agreed. I get updates frequently and so far, so good. I am a long-term dog owner, and I know that managing expectations early on is essential.

I absolutely do not recommend PuppySpot. I have several reasons, & the worst will be stated last. First, their prices are SKY HIGH. Unless you're rich, I recommend finding a local breeder. PuppySpot takes a lot of the commission, jacking up prices. Before I go on, I want to say that they use "Premier Pet Transport" to drive your puppy if flying isn't an option, & THAT company is fantastic. They are separate though, & I have a different review for Premier Pet Transport that is 5 stars. Back to PuppySpot - communication is terrible. Multiple times I got texts from PuppySpot; when I replied, they said they didn't get it. When I got an email from them, I replied & they said they didn't get it. The only way I was able to contact them was by calling them, & I hate talking on the phone. Lynne, the first rep I spoke with was kind of abrupt with me. I could tell that the only thing she wanted to do was sell me the puppy. The 2nd rep I spoke with (a man, can't remember his name), was less abrupt, but also only wanted to make a sale. They pressured us to get insurance so that they could get a commission on that as well. They made us promise to not breed, because they only want THEIR breeders, not competition. They sent emails recommending pet supplies that are either useless or actually bad for training (like pee pads & whistles). They refused us access to the breeder; I wanted to see the puppy on a video call & ask questions about him, but PuppySpot would not allow it. (Another reason to go local.) Now the WORST thing they did - I am 99% positive - was not give us the puppy we asked for. My daughter first saw a certain puppy & loved him. For a month & a half, we told her no. Then we came to agreements & decided to get the puppy. He had no white fur on him. However, his brother did. When we got the puppy, this one had the white fur in the exact place that his brother had it. I told my daughter he probably just grew it in since his last picture posted on the website. Then a couple days ago, my daughter wanted to look at the picture of her puppy's brother, & guess what? That puppy had NO WHITE FUR on him. Did it just disappear? The puppy stopped growing a certain fur marking? I don't think that happens. They gave my daughter the brother to the puppy she wanted. She was absolutely devastated. But that puppy was adopted, and the one she got is bonded to her, so there is nothing we can do. It is very upsetting that we did not get the puppy we paid exorbitantly for!

To be honest, I was pleasantly surprised throughout the entire process. I was hoping for the best but expecting something to go wrong. In the end it couldn't have went any better! Great customer service, responsive, beautiful healthy puppy from a wonderful breeder. I would recommend this company. 5 stars :)

Great experience from start to finish. I would recommend to anyone looking for a puppy.

Prompt service good deliberate