Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Lisa T.
Always there to answer any questions I had. The only negative thing was pushing to get pet insurance which I declined
Reply from PuppySpotAug 7, 2025
We're happy to hear that we were always available to answer your questions. We appreciate your feedback regarding the pet insurance offering.
Roberto B.
Mi experience was super great excellent
Reply from PuppySpotAug 7, 2025
We're happy to hear that your experience was excellent! Thank you for your positive feedback; it means a lot to us.
Maya
A great site to go to for puppies. Staff are knowledgeable and helpful with my questions. It’s legit because I was almost scammed from other breeders/ site out there!
Reply from PuppySpotAug 5, 2025
We're happy to hear that our knowledgeable staff were helpful and that you found our site to be a trustworthy place to find a puppy. Thank you for your positive feedback!
Cheri
Went the extra mile! So helpful!
Reply from PuppySpotAug 3, 2025
We appreciate you taking the time to share your positive experience. We are so glad we could be helpful!
Dave K.
The initial help and advice was good. We had to push quite a bit to get progression pictures of our puppy and information about weight ( helpful to gage adult weight). And our puppy came to us with giardia. Wasn’t that checked before shipping? Update Aug 3:PuppySpot contacted us following our initial review. They are contracted with the breeders to only update weights and pictures of puppies every two to three weeks. They also gave us a $150 refund for the giardia health issue with our puppy.
Reply from PuppySpotAug 4, 2025
Thank you for your feedback and update. We understand how important it is to receive detailed information and timely updates, especially when you’re not able to meet your puppy in person. While we do our best to request weight and photo updates on a regular cadence, we know the wait can still feel long and appreciate your patience. We're glad we were able to connect with you and provide a resolution. Wishing you and your pup continued health and happiness!
Jennifer D.
Puppyspot was very responsive while I was searching for a puppy to adopt. After they got their money, not so much so. I had to ask for updates. If you email through their Help email, it takes almost 48 hours to get a response. Their website says they are open until midnight but come to find out, that's only their sales department. Once you committ to purchase a puppy, they are only open until 7 or 8pm EST. They say the puppies are to be vet checked five days before travel. Mine was vet checked on the 15th and arrived eleven days later. They say upon receiving the vet report, they will review it with you. I had to call and ask for it. I received my puppy on a Saturday and she had her first puppy exam at our vet on Tuesday. At which time she tested positive for Gardia. I reached out to PuppySpot immediately after receiving the diagnosis through their online bot but also through their help email. I provided the documents from my vet. That was five days ago and the only response I've received is that they will review it. When I emailed again stating how disappointed I am that they haven't made it a priority, I got the same canned message that they are reviewing it and will get back to me shortly. According to their terms and conditions, they will reimburse for any parasites found within the first two weeks. I am delighted with my puppy. Not so much so in Puppyspot's after purchase communications. They continually send out these tips and tricks emails from their marketing manager but that's not true communication, it's scheduled form emails. Seems once they got their money, they don't want to hear from you. ***Update: Heather from Puppyspot called me and they will be processing a refund of $150 as per their policy, for the parasite treatment.
Reply from PuppySpotAug 4, 2025
Thank you for sharing your honest feedback and for giving us the opportunity to speak with you directly. We’re truly sorry to hear that your post-purchase experience did not meet expectations. While we’re thrilled that you’re happy with your puppy, we fully understand how frustrating it can be to feel unsupported after such an important decision. We’re glad our team was able to connect with you and get your claim processed, and we appreciate your patience while we worked through the review. Your concerns have been shared with our leadership team, as we continue working to improve communication and support for every customer after their puppy arrives home. We’re wishing you and your new furry companion the very best and are here if you need anything further.
Sandra S.
I worked with Heather in Management Care. She was beyond helpful. I can't say enough wonderful she was to me. She was always available with any questions or concerns. She is a true asset to Puppy Spot. After my puppy Cody was delivered she contacted me to see how everything was going and reminded me that she, and Puppy Spot is always here to help in any way. Thank you so much Heather for all your patience with me during this process.
Reply from PuppySpotAug 3, 2025
Thank you so much for your kind words! We're thrilled to hear that your experience with Heather in Management Care was such a positive one. She is truly dedicated to supporting our families every step of the way, and we're proud to have her on the PuppySpot team. We're so glad Cody is home, and we’re here for you anytime you need us. Thank you again for trusting PuppySpot — and for taking the time to share your experience!
Paula
All my questions were answered about my puppy and kept me informed of everything. I had all the information I needed and was able to set up my vet appointment. Was given the breeders info prior to picking up my puppy. However, I fell and got hurt and the breeder was patient to give me more time to figure out if i need surgery but I didn't. I was told to go get my puppy. Everyone was great.
Reply from PuppySpotAug 3, 2025
We're happy to hear that all your questions were answered and that you received the information needed. We appreciate your kind words regarding our patience and are so glad everything worked out well for you and your puppy. Thank you!
