Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Christina C.
I had a great experience with PuppySpot. Process was smooth and we enjoy our new bundle of joy.
Reply from PuppySpotMar 23, 2025
We are so happy to hear about your positive experience and that you are enjoying your new furry friend. Thank you for sharing your feedback!
Rita V.
Puppy spot was a great experience! Love my puppy.
Reply from PuppySpotMar 23, 2025
We're so happy to hear you had a great experience and that you're enjoying your new puppy.
John F.
Absolutely the worst customer service experience I have ever had in getting a puppy or just in general with customer service. I would never consider using them again.
Reply from PuppySpotMar 23, 2025
We understand your frustration and apologize for the negative experience you had. We value your feedback and will use it to improve our customer service.
Elizabeth
Easy, professional, kept me well informed. Would do it all over again!
Reply from PuppySpotMar 22, 2025
We're so glad to hear you had a positive experience! We strive to make our services easy and professional, and we're happy to know we met your expectations.
Navin F.
Terrible. Lied to multiple times. Dog is home, seems ok. I ended up driving to Missouri to get the dog because I couldn’t trust them shipping him after 3 delays. UPDATE - My dog was incredibly sick. Pneumonia, Gastrointestinal Colitis, Kennel Cough and Giardia. So far I have spent close to $7000 fixing him. He did make it (he’s alive) but only time will tell how he does. I sent in all the paperwork for his illness under the medical guarantee and I’ve heard nothing from them. This company should be investigated. The breeders should be investigated. It’s criminal.
Reply from PuppySpotMar 23, 2025
We completely understand your frustration with the delays and communication challenges you've encountered. The health and well-being of our puppies is our top priority, and although it's disappointing, we couldn’t allow him to travel while he still had a cough. We truly appreciate your feedback and will use it to improve our processes moving forward.
Catherine C.
Everyone at puppy spot was always ready to help with any questions I had. Sent lots of helpful information that will help our new puppy be healthy as he grows. He is very busy and well loved. The only downer was when we got him from transport he was lifeless and not very alert. It was scary. Thank you Puppy Spot.for your support. ❤️🐾
Reply from PuppySpotMar 22, 2025
We appreciate your kind words about our team's support and the helpful information we provided. We're thrilled to hear your puppy is thriving and well-loved! We understand your concern about his initial state after transport. We take the well-being of our puppies very seriously and are always working to improve our processes. We're glad you ultimately had a positive experience with us.
Rafael F.
Everything. Great service. Thank you.
Reply from PuppySpotMar 21, 2025
We're so glad to hear you had a great experience. Thank you for your kind words!
Sandra
I was amazed at the help and information . My dog arrived safe and sound
Reply from PuppySpotMar 21, 2025
We are so glad to hear that your dog arrived safely and that you were impressed with the help and information provided. We strive to provide the best possible service to our customers and their furry companions.
