Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Paul R. S.
Great communication. Excellent customer service. Enjoying my new dog (Houston) a bunch.
Reply from PuppySpotNov 11, 2024
We're thrilled to hear you're enjoying your new dog. Thank you for your kind words about our communication and customer service. We appreciate your positive feedback.
Lindsay M.
Puppy spot was very on top of everything! Loved working with them, and love the new addition to my family.
Reply from PuppySpotNov 11, 2024
We are so happy to hear that you had a positive experience with us and that you are enjoying your new family member. We strive to provide the best possible service to our customers and are thrilled that you were satisfied with our assistance.
Sandy
I had such a great experience with PuppySpot. They made sure the puppy was in good condition and that I had everything I needed to get started on the right paw.
Reply from PuppySpotNov 11, 2024
We're thrilled to hear you had a positive experience with us. We strive to ensure all our puppies are healthy and well-cared for, and we're happy you felt prepared for your new furry friend.
Linda O.
Everything went pretty smooth. Only issue was the length of time it took to get her. I feel 5 weeks is too long. Nathan was great! 5 stars for him.
Reply from PuppySpotNov 11, 2024
We appreciate you taking the time to share your experience. We understand your frustration with the wait time. We strive to provide timely service and will take your feedback into consideration as we continue to improve our processes. We're glad you had a positive experience with Nathan. His dedication to providing excellent customer service is commendable.
Michael S.
Everything was done exactly as they had stated. I am not in the dog breeding business, but I can honesty say these people are true professionals. From the first phone call right down the the excellent drivers who delivers my new fur baby.
Reply from PuppySpotNov 11, 2024
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team exceeded your expectations, from the initial contact to the delivery of your new furry friend.
DAVID R.
FRIENDLY KNOWLEDGEABLE PEOPLE. DROP SPOT FOR MY PUPPY A BIT DIFFICULT DUE TO SO MANY OTHER PEOPLE PARKED IN THE LOT. PUPPY WAS NERVOUS, BUT SEEMED OK. I WAS GIVEN AN UNMARKED BAG OF HIS FOOD. TOLD HOW THEY HAD BEEN FEEDING HIM. THEY CAME OVER 12 HOURS LATE AS WEATHER PROBLEMS SLOWED THEM DOWN.
Reply from PuppySpotNov 11, 2024
We appreciate your feedback and understand that the parking situation can be challenging, especially for a nervous puppy. We strive to provide a welcoming environment for all our guests, and we're glad you found our staff friendly and knowledgeable. We're sorry to hear about the unmarked food bag and the delay in pick-up due to weather conditions. We value your input and will use it to improve our services.
Dorothy Y.
The drivers were wonderful. they had terrible storms to deal with but were very nice and Ryan fell in love with my puppy Tommy
Reply from PuppySpotNov 11, 2024
We're so happy to hear you had a positive experience! It's wonderful to know our drivers were able to provide excellent service, even during challenging weather conditions. We're glad Ryan enjoyed meeting your puppy Tommy.
Pamela S.
Great communication throughout the process. Premier transport also did a good job of keeping us up to date on arrival. Joey and Roy were wonderful. Liv
Reply from PuppySpotNov 11, 2024
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you were pleased with the communication and updates you received throughout the process. We're also delighted that you had such a positive experience with Joey and Roy.
