Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Rachel R.
Absolutely the best experience you could ask for from beginning to end and beyond.
Reply from PuppySpotOct 18, 2024
We are so happy to hear you had a positive experience. We strive to provide exceptional service and are thrilled to know we met your expectations.
Sad C.
My puppy was diagnosed with Parvo virus a week after delivery. The emergency vet said according to time line, got sick from the transport vehicle. Please let other dog owners know a dog in the van got Parvo. I also want to know if anybody else reported this. She also had caked on poop stuck to her bottom and smelled like poop and perfume… And the drivers were sure to point out that they get a bonus if I give a good review. Didn’t appreciate that. And now just read a few other reviews and have to agree with the poor communication with rude texts. I asked how long my puppy would be in transit before I got her. The answer was less than 24 hours. Pretty hard to drive from Indiana to California in that amount of time. They would not give me information about the breeder when I asked where she was coming from. I was told by puppy spot I would get that information in the packet of vaccines. Found that odd. The whole process was pretty sketchy and I am embarrassed to tell my friends who shamed me for buying a dog on line. Would never use a random website to get a dog again. My bad in that, but thought the process could be trusted. I was wrong. Now my dog is suffering and so am I.
Reply from PuppySpotOct 15, 2024
We are truly sorry to hear about your puppy’s diagnosis and the distress this has caused you. Parvo is a serious illness, and it’s concerning that you believe the infection may have been contracted during transport. We understand your frustration and are actively looking into the situation, including any other reports related to the transport vehicle so that we can take necessary precautions. We want to support you and your puppy through this difficult time. Our Puppy Care Specialist team will reach out to you directly so we can assist with any medical care costs and work on finding a resolution. Your puppy’s well-being is our top priority, and we are here to help.
Christopher
First we are very happy with the puppy, was disappointed at how dirty his ears were, we have been working for weeks to get them cleaned out and will get something better from the vet in 2 days. Makes me feel like the puppy was not in the best living conditions and even though the seller was very nice I must think conditions for the pups is not the best. So, if Puppy Spot is going to take a large fee they need to do better at screening. Also, I do not appreciate getting a sales pitch for insurance, toys, training, etc.
Reply from PuppySpotOct 18, 2024
We’re glad you’re happy with your puppy, but we’re sorry to hear about the condition of his ears. Please know that all our breeders are thoroughly vetted, and we’ll be reviewing this feedback to ensure our standards are upheld. We also understand your frustration with the additional sales pitches and appreciate your feedback. If you have any further concerns, feel free to reach out—we’re here to help.
fsfazekas
Haven’t even received our puppy yet and already very concerned. Cannot get staff to actually speak to us on the phone but get rude/condescending texts demanding we confirm travel plans when the pickup address makes no sense. We need more information other than Puppyspot saying, “we’ve confirmed the address”. Get out a mapping program and compare the address to a satellite photo..there is no Burger King at the address provided! Also they say they’re can be reached 8AM to midnight but I’m trying to get through at 7:05 pm and no one is picking up. Very unimpressed…here’s your opportunity to provide exemplary customer service if you’re serious about it…
Reply from PuppySpotOct 15, 2024
We’re sorry to hear about your concerns and understand how frustrating it must be not to get the information you need regarding your puppy’s travel plans. Clear communication is incredibly important, and we apologize for any confusion regarding the pickup location. We will review the address and provide you with more accurate details. Our team should be available to assist you, and we regret that you weren’t able to reach someone when you tried calling. Please know that we are taking this seriously and will make sure to address your concerns promptly if you call us back or are able to provide us with your order information.
Nancy P.
Everyone was very nice and efficient. A great experience. I got my second puppy through puppy spot
Reply from PuppySpotOct 18, 2024
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you had a great experience with us and that you found our team to be helpful and efficient. We are delighted that you chose us to find your second puppy.
CODY DELA C.
Joey and Roy from Premier Pet Transport were great. They kept in contact with us while our puppy was being delivered. They made great time and we were able to get our baby 1.5 hours sooner than planned. Handoff was easy. ID was verified and we received our puppy clean and happy. We were provided with food and documents. Such a great service. Highly recommend.
Reply from PuppySpotOct 18, 2024
We are so happy to hear that you had a positive experience with us and that you are enjoying your new puppy! We appreciate your kind words about our team members and our delivery service. We strive to make the process of finding and bringing home a new puppy as smooth and enjoyable as possible, and we are glad that you found our communication and transport services helpful and reassuring.
Claire L.
We got our dog from PuppySpot. Lizzie's great! Since our first inquiry, she's been very welcoming and warm. She gave us information about the dogs, the breeder, and everything there is to know about getting a puppy from them. We felt like this is not just to sell but she really has a heart for dogs, so it's also one of the things that made us decide to get from them. And of course, our furbaby is just gorgeous and super sweet! She traveled from Missouri to California thru Premier Pet Transport. Chuck and Skyler were also great! Explained to us about the documents and some tidbits about having a puppy like a goldendoodle. It's a long trip so we think that our puppy's traumatized being in a crate and in a contained space for so long and for the first time, but she's sooooo happy the minute she set foot on our floor and been jumping and running around since. We also connected with the breeder and asked some questions about food etc and we appreciate the prompt response. We sent videos of our furbaby as well so they can see her. Thank you, guys, for bringing our furbaby safe and sound to us! 🐶
Reply from PuppySpotOct 18, 2024
We're thrilled to hear about your wonderful experience with PuppySpot. It's heartwarming to know that you felt welcomed and supported throughout the process, from your initial inquiries to receiving your new furbaby. We're so happy that you found a perfect match in your new companion and that you're enjoying all the joy they bring. We appreciate you taking the time to share your positive experience.
Paulette
Very positive and always helpful informative information . Thank you
Reply from PuppySpotOct 18, 2024
We appreciate your kind words and are thrilled to hear that you found our information helpful. We strive to provide our customers with the best possible experience, and your feedback means a lot to us.
