Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Darlene C.
Everyone was extremely helpful.
Reply from PuppySpotSep 18, 2024
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to provide excellent customer service and are glad our team was able to assist you.
Shelley F.
Very happy with my puppy. A little disappointed with what was presented prior receiving shipping details for the transportation vs what was received. I think the drivers Nathan B and Gary did great with keeping me informed and my puppy was in great condition upon arrival.
Reply from PuppySpotSep 18, 2024
We appreciate your kind words about your new puppy and the care provided by our drivers. We understand your disappointment with the discrepancy between the pre-shipping information and the actual delivery experience. We strive to provide accurate and transparent information throughout the process. We will take your feedback into consideration as we continue to improve our services.
Chris W.
The PuppySpot and Premier Pet Transport made getting my puppy so easy. From the first phone call requesting my puppy to the handoff of my puppy was truly easy and amazing. Paul at PuppySpot was such a GREAT help. I THANK him for answering all my questions and helping me get my puppy♥️ And Dallas and James did a great job on keeping me up dated on the delivery of my puppy. My puppy was clean, healthy and happy. He was taken care of so well during his transportation. Thank yall for a great job♥️ I got such a beautiful little puppy that I am in loved with!!!
Reply from PuppySpotSep 16, 2024
We are so happy to hear about your positive experience with PuppySpot and Premier Pet Transport! It's wonderful to know that the process of bringing your new puppy home was so smooth and enjoyable. We're thrilled that you found Paul to be so helpful and that Dallas and James kept you informed throughout the delivery process. We strive to make the experience of welcoming a puppy into your home as easy and positive as possible, and your feedback is a testament to our team's dedication. Thank you for sharing your positive experience.
Diane P.
This was my second experience with PuppySpot. That probably slants my perspective a bit. I needed their help much more the first time. I received lots of help, support and understanding since I struggled how to make it all happen. This time I asked for a little help but got it without having to repeatedly ask. I’ve gone to them twice and guess if I wanted another specific breed wouldn’t hesitate to look to them again.
Reply from PuppySpotSep 16, 2024
We appreciate you taking the time to share your experience. We're glad to hear that you found our team helpful and supportive during both of your experiences. It's wonderful to know that we were able to provide the assistance you needed.
Gregory G.
After our purchase, communication was strong up until the point of pick up.
Reply from PuppySpotSep 16, 2024
We appreciate you taking the time to share your experience. We're glad to hear that you found our communication to be strong leading up to your purchase.
Paul H.
Excellent experience from the beginning until our puppy was delivered! I would highly recommend!
Reply from PuppySpotSep 16, 2024
Thank you for your kind words! We are so happy to hear that you had a positive experience with us. We strive to provide the best possible service to our customers and are thrilled that you were satisfied with your puppy's delivery.
Terri K.
Great website and initial service with selecting the right pup for us. After my selection and payment, I was expecting more communication as to transport. I was very nervous that perhaps I was scammed since I couldn't get updates through out transport process. I later found out the transporters were having issues with texting. I did not receive a call until pup arrived.
Reply from PuppySpotSep 16, 2024
We appreciate your feedback and understand your concerns about communication during the transport process. We strive to provide clear and timely updates, and we are disappointed to hear that you experienced a lapse in communication. We are working to improve our communication channels to ensure a smoother experience for all our customers.
Holly M.
Everything went very smoothly. My only complaint was that we had to drive almost 3 hours to meet at the puppy pick-up location which, apparently, was the central location for other people picking up puppies as well. So it was a long drive home with our little one but she survived!
Reply from PuppySpotSep 16, 2024
We appreciate you taking the time to share your experience with us. We're thrilled to hear that everything went smoothly with your puppy pick-up. We understand that traveling a long distance can be tiring, and we're sorry to hear that you had to drive so far. We're always looking for ways to improve our services, and your feedback is valuable to us.
