Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Michael B.
Perfect - Toni was fantastic - so helpful and efficient
Reply from PuppySpotSep 3, 2024
We're so glad to hear you had a positive experience! We appreciate your kind words about Toni's helpfulness and efficiency. We're committed to providing excellent service and we're thrilled that Toni was able to assist you.
Ken R.
Over all good experience, we love our new puppy. Communication could have been better where we needed to book a flight for pick up. But would use again
Reply from PuppySpotSep 3, 2024
We appreciate your positive feedback and are glad you're enjoying your new puppy. We understand the importance of clear communication, especially when coordinating travel arrangements. We'll take your feedback into consideration to improve our communication processes. Thank you for choosing us.
Susanne Bullard S.
The overall experience was great. Everything we were promised happened. The ONLY thing I could criticize is that I felt like I couldn't really talk to the breeder and get personal info about my puppy there was no personal info from puppy spot reps either. I wanted to know what size harness to buy so my baby would be safe on the ride home. I ended up having to buy two different sizes.
Reply from PuppySpotSep 3, 2024
We appreciate your kind words about your overall experience. We understand your desire for more personal information about your puppy. We strive to provide comprehensive support, and we'll take your feedback into consideration as we continue to improve our services.
Alleen G.
The entire experience was great! The drivers communicated with us the entire trip and we could tell our little boy was well taken care of when they dropped him off to us. Thank you Nathan B. and Gary!
Reply from PuppySpotSep 3, 2024
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our drivers made you feel comfortable and ensured your fur child's safety. We're proud of our team and their commitment to providing excellent service.
Maui C.
Chuck and Skyler delivered our pup before the estimated delivery time (estimated at 1 am, delivered at around 10:30 pm instead). They were willing to accommodate me and my family by meeting us at our house instead of a public location. It was very clear that the puppy we received was very well cared for during the trip home, as he adjusted easily to living here with us. I would recommend this service to anyone who is hesitant about using a pet transport service-- especially if their drivers happen to be Chuck and Skyler! :)
Reply from PuppySpotSep 3, 2024
We are thrilled to hear about your positive experience with our service! It's wonderful to know that Chuck and Skyler were able to exceed your expectations and make the transition for your pup so smooth. We truly appreciate your kind words and recommendation.
Marisa A.
Chuck and Skylar were absolutely amazing! From the beginning, their communication and updates were on point! We picked up our puppy at a public parking lot, Chuck was very professional . He checked my ID before releasing the puppy to me. They both took very good care of the puppy while on their long trip. Our puppy was in good health and condition when we got him! I would 100% recommend this company and especially the transport drivers!
Reply from PuppySpotSep 3, 2024
We are thrilled to hear that you had such a positive experience with our transport team! It's wonderful to know that you were impressed with their communication, professionalism, and care for your puppy. We pride ourselves on providing a safe and comfortable journey for our furry passengers, and we are so happy to hear that your puppy arrived in good health and condition.
Sam M.
During the process of selecting and se using my new pup everyone was very helpful at puppyspot. I did some research on them before hand there was nothing but good news. The guys who delivered my Quill, were awesome, very professional, friendly and you knew they cared about the pups they transported. I couldn't get off work to pick up my puppy and they worked with me and my friend who picked him up. She was impressed with them,(see above) My only hiccup was getting to see updated photos of my pup as I awaited his arrival. I figured he would grow in that 2 1/2 week period.
Reply from PuppySpotSep 3, 2024
We appreciate your kind words about your experience with us. It's wonderful to hear that you found our team helpful and that the delivery process was smooth and professional. We strive to ensure the well-being of our pups during transportation, and we're glad you noticed the care our team provides. We understand your desire for updated photos of your pup during the wait. We're always looking for ways to improve our communication and provide our customers with the best possible experience. Your feedback is valuable to us and will be considered as we continue to enhance our services.
BONNIE A.
The one that I spoke to was very nice and very considerate on my questions about buying a puppy From puppy spot, I had a really good experience with them and I just love the way they treated my puppy. The breeders were very good with her. She came to me very loving. I do recommend them very much and the delivery drivers were excellent.
Reply from PuppySpotSep 3, 2024
We are so happy to hear that you had a positive experience with us! We strive to provide our customers with a comfortable and stress-free experience when welcoming a new puppy into their homes. We are proud of our team's dedication to providing excellent customer service and ensuring the well-being of our puppies. We appreciate your kind words about the breeders and delivery drivers; they are dedicated to providing the best possible care for our puppies.
