Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Robert M.
So professional and helpful. Everything was explained very well. Communications were excellent and I cannot say enough about the people who delivered our puppy. This is our 2nd experience with PuppySpot. 1st one was 4 years ago and I am pleased to say that they are still maintaining their excellence.
Julie
The process seemed long, but was well worth the wait. Premier pet transport did a fantastic job. I worked closely with Nathan and Gary who kept me informed of my pup. I feel they went above and beyond. They couldn’t have been nicer. They even were ahead of schedule. I’ve had a nice experience.
Martin D.
Good service
Deanna L.
Kept me very informed and then delivered my beautiful puppy
David S.
You guys should be ashamed, nothing but a puppy mill. My little dog appears to have lived in his kennel. Trust me, I will never recommend puppy spot. Never contact me again!
Reply from PuppySpotJun 7, 2024
We are so disheartened to hear this. Our team and breeder partners are committed to bringing puppies into the world in just the right way. Can we set up a call to learn more about your puppy? If it's an issue of fearfulness sadly it's a common issue with many breeds. Thankfully it can be addressed. Please let us know if you would be open sharing more specifics about your puppy's disposition. We are here to help, and to make sure you and your puppy are happy.
Ashley
The worst! About a month ago we lost our two year old, yes.. two year old choc lab due to cancer that was most likely with him since birth as two vet dr said this. We then purchased a silver lab and the experience was awful. Accounts were down for weeks so I couldn’t get into to my account for anything! Pictures are supposed to be updated every 2-3 weeks and I never received updated photos. Customer service was not great! I would just recommend going through a local breeder as it is much cheaper anyways!! Puppy spot is such a scam! Be ware!! I’ve learned my lesson TWICE! The only good thing was the transport service they use. Those guys were incredible.
Reply from PuppySpotJun 7, 2024
We are sorry for your loss and what sounds like a less than ideal experience with us. We did suffer some technical difficulties with our site which meant customers could not access their accounts for a couple of weeks. Thankfully the issue has been addressed. In terms of customer service, your happiness is our goal and clearly we have opportunity for improvement. We would love to learn more about specific areas where did not meet your expectations. Let us know if you would be open to a call. We do know that post-communications frequency and clarity can improve, and have a team working on that. We are glad to hear that you were happy with our transportation team, we agree, they are the best. As hard as it is to hear not great feedback, it is critical in our quest to deliver perfect puppies in 100% perfect way. So thank you. We hope to have an opportunity to regain your trust in the future.
Jean S.
Transfer almost didn't happen. Text didn't specify AM or PM . Attemts to communicate went nowhere. We assumed AM. proceeded to the drop-off area. Just decided to approach a van parked at a corner of an empty lot. The gentlemen showed us that they were given a wrong phone number and were about to leave .our puppy was clean and in super condition. The men were helpful and couldn't have been nicer but it could have ended badly
Reply from PuppySpotJun 7, 2024
Thank you for your post. Feedback is really important to us in our quest to be the best at helping people find their perfect puppy. Clearly our communications protocols failed you. We've assigned a team to look at the specific issues and install systems to ensure it does not happen again. And thanks for the note about your puppy's super condition upon delivery, that is our standard.
Jeremy O.
We welcomed home our newest family member last week thanks to PuppySpot and Premier Pet Transport! There were initially some issues with scheduling a delivery date, but a supervisor stepped in to help sort everything out. Our Premier Pet Transport drivers (Dallas and Chuck) were great - they arrived early, communicated with us along the way, and brought our puppy to us quickly and safely. It’s been about a week and our sweet boy is settling in really well!
Reply from PuppySpotJun 7, 2024
Thank you for your kind review and we're happy to hear he's doing well!
