Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
RICHARD L.
Just a great wonderful company to deal with from beginning to welcoming home my new pup. The staff is responsive and understanding of the anxiety of the process of buying a pup on-line. The initial contact with PuppySpot may be on-line but rest assured the communication afterwards is highly personal.
Sheryl T.
ON TME, FRIENDLY AND VERY PROFESSIONAL
Christopher R.
Too many people to deal with. Too many unclear expectations regarding delivery of the dog. Shipping and or meet up was hard to coordinate. Also constant pushing of insurance and other products was annoying. The best part was the dog.
Reply from PuppySpotJun 26, 2024
Thank you for your feedback. We are glad to hear that you are happy with your puppy but not so glad that the entire experience was not perfect. We have heard similar communication frustrations from other customers and are working to refine our standard protocols to ensure they don't happen in the future. Our goal is a 100% stress free experience with no surprises. Clearly we have work to do. Thank you again.
Doris H.
I found all of the customer service to be excellent and I also found that the delivery person was very helpful and kind. The one sad thing and the one thing that caused me to give a three star was that one of my animals i.e. Marissa was very thin when she arrived; she also had a swatch on the middle of her back that had been either razored out or cut out and it appears that she may indeed be a puppy mill baby. Hiccup was an absolute delight, but way too young to have been sent to us. While I love both animals, I am somewhat concerned about them and how they were bred.
Reply from PuppySpotJun 26, 2024
Thank you for your post, and for the positive feedback on our team's customer service. In terms of Marissa and Hiccup's breeding, rest assured they were cared for by one of our certified, longstanding breeders. At PuppySpot the health and well-being of the puppy is our number one priority. That’s why we have created the most rigorous breeder standards in the industry, and why we monitor our breeder partners on a real-time basis to make sure they are meeting our standards. An important thing to note: All breeders should be compliant with USDA stndards and regulations. The breeders should have formal relationships with a USDA-accredited veterinarians who maintain a Program of Veterinary Care (PVC). And the breeders should provide living spaces that meet regulatory standards for size, pet-friendly materials, aesthetics, ventilation, temperature, noise, flooring, bedding, lighting, cleaning, pest control, outdoor facilities, and more. The PuppySpot Perfect Puppy Promise is built on how we select and certify our breeder partners and how they care for their puppies. We are the opposite of a Puppy Mill. Lastly, rest assured we are going to take your specific feedback to their breeder to better understand both Marissa's weight and Hiccup's size. Please know that federal law forbids travel with puppies unless they meet minimum age and weight limits. Thank you again for your feedback.
Ronald
Easy pick up at the designated time and on time.
ilissa
We were kept very well informed throughout the process, and the drivers were very kind and seemed to care about the puppies.
Barbara Joy W.
The response to my emails was abysmal. The emails that were sent to me were circular, you could never get them to go anywhere. Communication was almost non existent. I was told I could talk to the breeder 24 hours before I could get the puppy to the when I sent an email asking for that information I didn’t get an email with that information until I’d had the puppy for three days. It was never able to leave a voicemail at puppy spot. The whole experience was extremely frustrating. The puppy is adorable and I’m enjoying her but I do not recommend puppy spot to anyone
Reply from PuppySpotJun 26, 2024
Thank you for your feedback. We are glad to hear that you are happy with your puppy but not so glad that the entire experience was not perfect. We have heard similar communication frustrations from other customers and are working to refine our standard protocols to ensure they don't happen in the future. Our goal is a 100% stress free experience with no surprises. Clearly we have work to do. Thank you again.
Hang P.
I felf in love with my doggie at the first time i met him ( John is his name) :)) . I love all things the way your guys service very profectional and important thing that is keep right time ! Excilent job
