Reply from QST MOVERS LLCDec 17, 2025
Dear Amy,
We’re sorry to see this review and would like to clarify a few important points for transparency.
Regarding the TVs: the packing materials provided were not sufficient to safely protect large flat-screen TVs. To prevent damage, our team used professional TV packing, which is standard practice. The total cost for packing 3 TVs is $225, however you were charged only $100 as a courtesy discount.
We do not take customer supplies. Our trucks are fully stocked with our own materials, and we have no need for used packing supplies.
Concerning stairs: the contract clearly states that up to 2 flights are included, and each additional flight is $75. This job involved 5 total flights (2 at pickup and 3 at delivery). Despite this, we discounted the stair charges after you expressed concern.
Additionally, after the job was completed, our crew spent approximately 30 extra minutes unloading items from your car and carrying them upstairs, free of charge, as a courtesy.
We strive to be fair, transparent, and accommodating, and in this case multiple discounts and extra services were provided. We regret that your experience was still unsatisfactory, but we stand by the work performed and the professionalism of our team.
Best Regards,
Kyle Lee
