Quest DiagnosticsReviews of questdiagnostics.com

They sell your PHI data to credit reporting agencies. Its a fraud system where they LIE about keeping the lab details confidential. NOTHING IS CONFIDENTIAL. They share this data amongst multiple partner companies. AVOID. what's worst is quest partners with multiple other companies and they sell their data too through a company called examone.

Somehow lose your blood or sample is inaccurate every single time

Sat in waiting room for 45 min. Then found out they had lost the lab orders which had been faxed. The technician was abrupt and rude. She acted rushed and as if I was an inconvenience. She just didn’t have time to see me as a person. Of the orders I carried with me, she said I would have to do one test at home and come back later for all the others. A totally wasted trip and Uber expense.

The tech at Stephenville Quest is very short with patients and very rude.

I go 2 times per year . I get my blood sugar tested and LDL and few others. I have had same insurance for last 2 years. I went they said I needed to give CC info because blood sugar has co pay. They billed 81.00 2 times. They said my Dr isn't coding correctly that I am pre diabatic. I went this past May and now there is no co pay for blood sugar but they said LDL and Vitamin D may not be covered and cost is 523.00? They asked for CC I said no way. This makes no sense, previous 2 years never paid. I have tried calling sent email no response. I have been going to Quest for 10 years and now seems to be something different every time I go

Quest laboratory in Solon is a joke. Why the Cleveland clinic and University hospital chose to dummy down and disappoint all their patients by taking quest as their main source of lab work is criminal! It's a total s*** show up there. You got people that don't even know how to do a basic blood withdrawal. You got some critter walking around with three and four piercings and braids in her mouth and popping gum. She look like she still drinks Similac. My son has been getting blood work done for over 20 years and he came home looking like a butchered animal and that child has no business doing what she does for a living. If you read the reviews about quest they have a 2.5 rating out of 51 reviews in Cleveland clinic and University hospitals ought to be a shame of themselves because they have a personal interest in helping them build their clientele. It's just wrong and criminal. I wish I could submit a picture of the damage that they did to my son

They never post results on MyQuest, even when requested. You can never reach a human for any issue, the recoding's to 'help' do not. They are the perfect example of the useless dumpster fire The U.S. for-;profit health care is. Your data may 'belong' to you - but good luck getting it, although they are surely selling it to anyone and everyone except you. Bloody useless crappy company. zero ethics. zero customer service. I am not even sure I trust their lab processing integrity. Nothing about their corporate governance gives me enough confidence to believe anything coming out of any aspect of this business. The execs are probably too busy playing golf and getting fat to care.

Extremely Disappointed in Service and Billing Practices I had a very disappointing experience with this company. As a self-pay patient paying with cash, I made it clear at the time of service that I would not be using insurance. Despite this, I was later billed the full price. Assuming it was a simple oversight, I contacted customer service expecting a quick correction. Unfortunately, I was met with unexpected rudeness and unhelpful behavior from several representatives. Although I remained polite throughout the interaction, I was repeatedly transferred, disconnected, and even had a representative hang up on me. Eventually, I learned that the issue stemmed from an internal error—my account was not marked as "self-pay" by the employee who processed the order. Instead of taking responsibility for their mistake, the company shifted blame between the doctor’s office and me, insisting there was nothing they could do and refusing to honor the original cash rate I was quoted. Now, despite doing everything correctly on my end, I’m being sent to collections for a charge that should have never occurred. This has been one of the most frustrating customer service experiences I’ve ever encountered, and I’m deeply disappointed in how the situation was handled (or not handled). Quest is a terrible company that does not care one bit for its customers.