RackUp+GoReviews of rackupgo.com

Reply from RackUp+GoOct 3, 2025

Hi Tammy, we reviewed our correspondence with you and want to clarify a few things for anyone reading this review. When you first reached out, you reported damage upon arrival. As is standard procedure (and required by the carrier), we asked for photos of the damage. You initially provided photos of the outer box, which showed torn cardboard and missing staples. While that may look concerning, that’s exactly what packaging is meant to do, protect the product inside. When we asked again for photos of the product, your claim shifted to missing parts. Once we confirmed you received everything, you mentioned you weren’t sure whether the product was damaged because you didn’t feel qualified to assess it. We again followed up asking for pictures, but again didn’t received a response. We take any damage claims very seriously and always resolve them fairly. In this case, despite multiple follow-ups, we were never provided the required product photos or a consistent explanation of the issue. Without that, we could not move forward with a return or claim. We understand the frustration that can come with the claims process, but it’s important to note that simple, clear documentation is what allows us, and the carrier, to help. Without it, we simply can’t proceed.