RampReviews of ramp.com

My company switched to ramp for payroll (1099 clinicians). Taking forever to get the ach deposit. Completely ridiculous with the advancement in technology. Seems fishy, almost like the added wait is to allow interest to draw off of our (clinicians) owed monies. Getting sick of these tech companies. Dime a dozen and this one clearly can’t get ach deposited in any sort of timely manner.

These guys have terrible customer service and seemingly no internal communication or CRM abilities.

Trying to sign up for this company was like teaching an insect how to cook scrambled eggs. I provided all the information that was requested and Ramp still asserts that it doesn’t know enough about my company. The fact that the company is based in New York City should ne alarming because a communist mayor is about to take over

Dear Ramp Customer Support Team, I am writing to formally complain about the extremely poor service my company has experienced with Ramp. After our customer’s vendor account was fully signed up, Ramp took over one week to process a customer payment to us. During that time, we received no clear explanation as to why the payment did not go through, despite repeated follow-ups. This lack of transparency caused unnecessary delays and created confusion for both us and our customer. In addition to the payment delay, Ramp’s customer service process has been unacceptable. Your service phone number is not readily available, and we were required to send multiple emails before being provided with a way to speak to a live representative. Even then, we were repeatedly redirected to app-based verification and ticket submissions before being allowed to talk to someone. This process is excessive, inefficient, and frustrating—especially when dealing with urgent payment issues. It took multiple requests just to reach a live person, which is unreasonable for a financial services platform handling customer payments. The overall experience has been extremely disappointing and has negatively impacted our operations. We expect timely payment processing, clear communication when issues arise, and accessible customer support. Unfortunately, Ramp has failed in all three areas. Based on our experience, this service is not reliable and not recommended. Please escalate this complaint and provide a written explanation for the payment delay, along with details on how Ramp plans to improve communication and customer support responsiveness going forward. Sincerely,

This is an unusual company. While they may have great products, their screening and onboarding is a mess. I have multiple companies of various sizes and their intake form asks for a "connection to our financial system" long before I have a conversation about the service/ pricing/ etc. Not sure what their target market is but apparently an older businessperson/ entrepreneur isn't it. Oh, and I have been prospected multiple times after being "turned down" by their auto-responder email on one of my businesses. They keep asking if I'll fill out their calendar for a 15 minute meet and greet. Why the barrier in one case and the open arms in the other? Plain and simple, in a land of AI and automations, you have some work to do. A mult-billion dollar valuation, yeah, right. Final note: they stood me up for the video call.

They lie to you about features in order to get you to sign up. Once you're in, the service is terrible and the functionality is far worse than the sales pitch. They are a decade behind Bill.com (Divvy). Absolute piece of trash Company. I gave up on RAMP after 6 months. I truly wanted it to work well.

Ramp has the absolute worst customer service. There is no number, just a general email that takes days to get a response.

Too many spam emails after i canceled my subscription and emailed their support.