Average
Based on 211 reviews
Ramp3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp save an average 5% and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. To learn more, visit ramp.com.
Ramp (ramp.com) has 211 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 6 reviews with 2 stars · Clear filters
Richard C.
Customer service is lost with Ramp. When problems arise they are quick to email you a how to that does not work. Explain to them it did not work and get the same how to again. They can be late to a zoom but if you are late they cancel and move on.
Dave A.
Terrible customer service. They hold your funds hostage and charge you 1% to get payments on the same day your vendor used to have the money inyour account with zero notice. They intentionally hold your fubds to the last possible second to try to encourage you to use their banking services and when you call them out they remove the ability to get funds early and hold them to the last possible second to try to punish you.
Stripe C.
Starting using Ramp in Q1, 2026. Enjoy single-use cards for business cash management. However, they DON'T SYNC WITH QBO as believed. I've been trying for months to get it to sync and today I decided to give it one last go. Ramp's AI bot had me upgrade QBO, change browsers, etc., before finally telling me the issue was on QBO's side. QBO then told me that they contacted RAMP and transactions will only sync into QBO if I open a checking account with them. Wish I knew that months ago. Now I'm uploading transactions manually and trying to get my books in order. Ball dropped guys.
Susan M.
The platform is great but the onboarding is terrible. I was given a success manager who informed us that he could only meet with us twice. I have been totally on my own navigating this system with AI modules and shoddy customer service. It has been quite a challenge putting this system to use.
Daniel, P.
I'm a businessman and have used and recommended ramp card for several years. My opinion is changing. They have invested heavily in technology and automation. However that asset slaps back;what is gained they lack on the humanity side. You can expect a level of business understanding that will be very shallow as well as no empathy and random changes to your purchasing power that could be detrimental to your business. I would consider them as an option but definitely have other things in place because they may surprise you with difficulty when you least expect it. Consider an AXP or Discover as a companion as you will need it at times of disappointment.
April G.
Ramp is very manual and causes a lot of additional work to get the transactions into Quickbooks. We are also not happy with the constant lowering of our credit limit when our bank balance decreases, without increasing the limit when our account balance increases. It is not easy to work within these constraints. We have inquired about the credit limit but cannot get anyone to answer us. Overall, the experience has been mediocre. I would not recommend other businesses that I work with to use this platform. I also don't find it easy to navigate Ramp reports and other functions. I literally have to search for everything and it takes too much time. I would love to provide better feedback, however it has been a constant challenge since signing up.
