Excellent
Based on 499 reviews
Reach Mobile4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
Kevin R.
Shoutout to Majid Rashid. Was very patient and helped me get switched over to Reach T-mobile
Reply from Reach MobileApr 13, 2023
Welcome aboard Reach! We appreciate you joing our services, and for such the kind review!
Robert Z.
The representative who talked me thru the installation was excellent !! I was very concerned about switching to Reach but the company made it easy !!
Reply from Reach MobileApr 13, 2023
We hope you continue to love your Reach Mobile services! Thank you for joining and for the kind review <3
Harold N.
Majid Rashid was professional and efficient. My issue was resolved in less than 5 minutes. Excellent customer service!
Reply from Reach MobileApr 13, 2023
Wow, thank you SO much for such a kind review! We are happy to see Majid was able to resolve your issue so efficiently!
L K.
Quick courteous service even though the issue was my mistake. Thank you Reach for being so great. I had to leave for free government provided service, but I have referred my friends. Thanks!
Reply from Reach MobileApr 13, 2023
We appreciate the kind words, thank you!
Mick C.
Customer service is amazing!
Reply from Reach MobileApr 6, 2023
We appreciate the kind words, thank you!
Traci S.
Very good help from the customer service rep even though I was asking for the port off number.
Reply from Reach MobileApr 6, 2023
This is great to hear!
Pat
Babita was patient and extremely helpful
Reply from Reach MobileApr 6, 2023
Awesome! Thank you SO much for such a kind review!
Nataliia
I am very disappointed. In beginning I had Verizon service and it was great. Good plan and everything. Then I needed to add a second line and they said it can be only T mobile. Ok. I moved. And it was always something wrong. They charged me more by technical issues. But it took months to get my money back. Hours of chatting with the same answer : we have technical problem. I wanted to come back to Verizon. They didn't allow it. So I decided to leave. I prepaid new Verizon service. 8 days in a row Reach mobile can not port me out Still ...I receive a bill despite I already have a different service. Answer-technical problem- again. It is horrible service!!!
Reply from Reach MobileApr 6, 2023
Thank you for your honest feedback. We apologize for the issues that you have been having. It is unacceptable when our customers are disappointed. We know that we have our internal and external teams working with you to resolve the problem. We will be sure to keep you updated as new information arises.
