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4.0

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Based on 1,324 reviews

RedBox Rx4.0

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About RedBox Rx

Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.

RedBox Rx (redboxrx.com) has 1,324 customer reviews on Folks Told, with an average rating of 4.0 out of 5.

Also known as: redboxrx.com
Website: redboxrx.com
Category: Pharmacy & Medicine
Listed on Folks Told: 2026

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About RedBox Rx

RedBox Rx (redboxrx.com) has 1,324 customer reviews on Folks Told, with an average rating of 4.0 out of 5.

Also known as: redboxrx.com
Website: redboxrx.com
Category: Pharmacy & Medicine
Listed on Folks Told: 2026

Sara

Sep 16, 2026

Don’t use this place

Of all the places I’ve used this is the worst ! I got charged $40 on my account then the next day $26.50. When I called to ask about the $40 charge the guy claimed on their end nothing was charged to my card . Then I paid the $26.50 that he said was owed . Checked my account the next day and yep they did indeed charged that $40 that the guy denied . Called back and a new guy said that the $40 was for the Dr visit and the $26.50 was for the med . Makes sense how he explained it . Again my card was charged tbe first time when he said it was not glad that the second guy explained it all. Then I asked the second guy if I could get an itemized receipt . He said it came with a detailed receipt in the box with the meds and if I needed more to call back and I would have to sign a release form to get that . I get my package with the receipt and the receipt says $0. That doesn’t help when I paid $66.50 total . I called today to ask for an itemized receipt and the guy said they can’t do that . I explained that the second guy I talked to told me they could if I sign a release now he’s saying they don’t do that . He was rude and arguing with me saying I must have called someone else coz they don’t do that ! He was so rude and not helpful . Good thing I record all my calls ! NEVER use this place !

Reply from RedBox RxSep 18, 2026

Thank you for your honest feedback Sara, and we appreciate the opportunity to clarify our services. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment. You will receive a receipt after every transaction to the email address associated with your RedBox Rx account. RedBox Rx does not provide itemized receipts or superbills. Because we do not bill or submit claims to insurance, we do not generate the type of itemized billing statement or superbill typically used for insurance claim submission. After members of our team have reviewed your case, we are unable to find any instance in which you were advised that RedBox Rx would provide an itemized receipt or superbill. During the most recent conversation about this request, our Patient Care Advocate explained that the standard receipt we provide may not contain all of the information your HSA/FSA administrator is requesting. They also advised that, if additional documentation is needed, you may submit your prescription monograph and a copy of your medical records along with your receipt. We are happy to provide a copy of your medical records upon request. Please keep in mind that HSA/FSA administrators and insurance companies may have different documentation requirements, so we cannot guarantee that the documentation available from RedBox Rx will meet their specific reimbursement requirements. If you would like us to assist you with obtaining a copy of your medical records or have any other questions or concerns for our team, please reach back out to our team at either 844-733-2697 or [email protected]. We are here and happy to help you.