Red Roof InnReviews of redroof.com

Can give zero stars please. First off I paid on Hotwire.com for my stay in advance. Once I arrived they charged me again. Not a hold but an actual charge. The office staff were rude and unaccomondating. When I brought up the issue of dirty linens the response was we can give th to you but you have to remake the bed, excuse me I paid for a clean room. Secondly once the account was turned on the heater did too but no controller for it was obviously there. The rude desk clerk was well people usually put their fingers in and turn it off. When i checked out they eventually did refund one day of their double charge. The cleaning staff walked around with cigars in their mouths. The entire non smoking property stunk of this. The grounds were in disrepair. Corporate were non responsive to my initial complaints. If you want a comfortable and safe stay when in the Brandon/Tampa area Ican mor emphasize this enough DO NOT FOR THE LOVE OF GOD stay here this place should be condemned crumbling stairs a tub that may have seen a few kidney removals and am elevator scarier that Disney's tower of Terror. Oh and no signs or mention on the web page for this hotel from he'll of an elevator and the pictures you see are really deceptive

Not allowed to cancel 4 days in advance. I was actually told one is not allowed to cancel when the room is booked in advance.

Checked into a Red Roof Inn location in Richmond, VA on March 28, 2025 and checked back out the same evening. The room we were given was absolutely INFESTED with roaches. Front desk staff was rude and hostile, refusing to give me their name OR information to contact management. I was told I would receive a full refund, but have since noticed I was still charged. I contacted corporate, who acknowledged the roach infestation but stated they could do nothing and that the matter was "closed" on their end. AVOID this company at all costs!

My reference is of the RR inn in Houston Texas, at 11999 East Fwry, 77029. I had the unfortunate occasion that my vehicle broke down in Houston, getting everything situated, repair appointments, towing, car rental, etc, was stressful to say the least, I finally settled in when I arrived at RR Inn at about 11:30 pm that evening. From check in to check out I've seldom felt such hospitality and positivity, My kudos to the Staff; from Mrs, Andrea to Mrs Jonnie to Mrs Teresa to Mrs Joyce. Please keep up the good work, weather you know it or not, you're making a difference in these bleak and dark times. Deacon James L. Nichols G.I.F.T. Ministries

My Wife and i along with some other friends, while on our way from Virginia, passing through Chambersburg PA, we got into an accident. Terrified, because our destination was Rockland County NY, and the Vehicle was proclaimed undrivable. Just imagine what was going through our minds. Where would we stay? Someone in the area directed us to the Red Roof Inn. We approached the Front Desk with pessimism, but to our surprise, we were warmly Greeted by Mr, JAY! We are late in sending in this Review, but out of appreciation and the hospitality shown to us, we feel obligated to make this known. Note! The Experience was on { 04/19/2022 }. We must say that Mr. JAY at the RED ROOf INN, located at { 1110 Sheller Avenue, Chambersburg, PA,} helped in Reducing our anxieties! We say to Mr. JAY, thank you! Sincerely, RT.

Red Roof Smyrna Ballpark GA Horrible Experience and won’t stay again. Room dirty! Walls splashed with something…Yuck! Sheets had stains Huge hole in bathroom door Homeless people hanging out in back of hotel Shower curtain was ripped No access to lobby! Had to go to the side entrance to check in through a window. Won’t be staying at Red Roofs ever again

i canceled my night because of weather they said they couldn’t find my reservation. didn’t get a reminder text. charged me for a no show called corporate went through their bs . called the hotel she hung up on me. after all that still didn’t get my refund.. what i joke rip off. i called to cancel with in there time frame they were the ones that couldn’t find my reservation. now i wonder if it was all a game. to keep your money never never in my life have i ever been treated as a honest customer been treated so so badly. you guys need to be aware of this company. and it’s company policies. i hope karma gets this place in the end. i want to get the tv and get some people aware of their policies. this was in indianapolis indiana. by the interstate. i wrote a review to the better business bureau tv is next..

I reserved room online for less than $50. Once I arrived at check in I was forced to put another deposit of $100 more than almost 2x what I reserved room for. Very rude person checked me in. I will no longer stay at any Red Roof Inn’s. This is At Hamilton Place in Chattanooga, TN. For the price there are better hotels near by.