Reliant EnergyReviews of reliant.com

Reply from Reliant EnergyOct 12, 2026

It's wonderful to know that our Customer Care team has given you the best care and attention of your questions and concerns, BrendaRN! We love to confirm that they have gone beyond your expectations, and that your concern was solved at the best moment. Remember that we care about you and we are here for you, 24/7, so please feel free to reach us anytime you may need any assistance from us, it will be a great pleasure to help you out! Thank you for trusting us! Have a marvelous day! - MF / Digital Care

Reply from Reliant EnergyOct 9, 2026

We couldn't be happier with this comment, Carlos! Knowing that your transition was quick and effortless is exactly the kind of feedback that makes our day! We believe switching energy providers should be simple, convenient, and worry-free, and we're thrilled that your experience reflected that. Thank you for choosing us and giving us the chance to serve you, we will work as hard as we can to make your experience the best you will have! We look forward to exceeding your expectations every step of the way! Have a beautiful weekend! - MF / Digital Care

Reply from Reliant EnergyOct 8, 2026

Welcome to Reliant, Digna! We're so happy to hear that switching your service online was simple and straightforward. Providing an easy enrollment experience is something we strive for, and it's wonderful to know we met your expectations! Thank you for choosing us as your electricity provider! We're excited to serve you and hope your first bill and every experience thereafter give you confidence that you made the right choice. If there's ever anything we can do to help, please don't hesitate to reach out, we'll be more than happy to help you in anything you may need. We're glad to have you with us! Have a beautiful day! - MF / Digital Care

Reply from Reliant EnergyOct 8, 2026

Good afternoon, Joseph. We are very sorry to hear about the experience you've described. We can understand how discouraging it must be to see your electricity costs continue to climb despite your efforts to reduce usage and manage your household expenses. After being a customer for five years, it's understandable that you expected greater value and support. Your comments regarding billing, rate changes, and your interactions with our team are concerning, and we appreciate you bringing them to our attention. We never want a customer to feel frustrated, unheard, or uncertain about the charges on their account. We would truly like the opportunity to help. If you contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, we can review your account with you, discuss your current plan, evaluate factors affecting your energy costs, and determine whether there are options available that may better meet your needs. We value your business and would appreciate the chance to provide the assistance and support you deserve. Have a wonderful evening! - MF / Digital Care

Reply from Reliant EnergyOct 8, 2026

We are so happy with this amazing comment, Olukeye! Knowing you're happy with your rate and the service you've received is exactly what we strive for! Thank you for taking the time to share your experience and for choosing Reliant as your energy provider. We're grateful for the opportunity to serve you and look forward to continuing to exceed your expectations for a lot more years to come! Thank you for trusting us, we love having you in our awesome family! Have a fabulous day! - MF / Digital Care

Reply from Reliant EnergyOct 8, 2026

Good morning, Glynis. Thank you for your thoughtful feedback and for your continued support! It means so much to hear that you've found our team responsive and committed to helping whenever you need us. That's exactly the kind of experience we strive to provide! We also appreciate your suggestion for a 65+ assistance program and understand how beneficial additional support can be for customers on a limited income. Thank you for sharing your perspective and for allowing us the opportunity to serve you. We truly value your loyalty and trust and look forward to continuing energizing you for a long time to come! Warm regards! - MF / Digital Care

Reply from Reliant EnergyOct 6, 2026

Good afternoon, L Faith. We sincerely appreciate your kind words! It's fantastic to hear that our team was attentive, patient, and able to help address your concerns regarding your electric bill. Providing exceptional service and making sure our customers feel heard and supported are top priorities for us! Thank you for sharing your experience and for allowing Reliant to serve your energy needs. We look forward to continuing to provide you with the service you deserve for a lot more years to come! Have a beautiful day! - MF / Digital Care

Reply from Reliant EnergyOct 6, 2026

We are absolutely smiling after reading this fabulous comment and review, Coya! Thank you so much for taking the time to recognize Javier's outstanding service! It's wonderful to hear that he turned your interaction into a quick, informative, and genuinely pleasant experience! At Reliant, we know reaching out about your account isn't always the highlight of someone's day, so hearing that Javier made the process easier means everything to us. We'll be sure to share your kind words with him and his team, so they can know how valuable and important their hard work is! Thank you for believing in Reliant, we love serving you! Warm regards! - MF / Digital Care