Replacement Lens ExpressReviews of replacementlensexpress.com

Reply from Replacement Lens ExpressSep 4, 2026

Hello Yi Chen, Thank you for you review. I am sincerely sorry that your frame became damaged during the relensing process. While we do take great care when relensing customers own frame there is unfortunately always the chance that a frame becomes damaged due to circumstances that are not within our control. While we state this in our policies we did try to offer you a few replacement frame options but unfortunately they did not work for you. I am truly sorry that this happened and your order has been refunded . Thank you again for your honest review and I will reinforce with our lab manager to make sure the technicians are handling every frame with extra care. Sincerely, Jennifer

Reply from Replacement Lens ExpressSep 4, 2026

Hello James, Thank you for your honest review of our Non-Prescription Ray ban replacement sunglass lens services. We sincerely apologize for the confusion you experienced due to the website not stating clearly enough that this service does not include insertion of the lenses into your old frame. We have taken this information and feedback and will make the necessary changes so that it is clearly stated that the Authentic non-prescription Ray Ban replacement sunglass lens service will not include mailing your frame for the lenses to be inserted. That the lenses will be ordered and sent to the customer who will insert the lenses themselves. Thank you again Jennifer

Reply from Replacement Lens ExpressAug 26, 2026

Hi Donald, Thank you very much for taking the time to leave us such a fantastic review of your recent experience and purchase with RLE. I am thrilled to hear that you love your new prescription lenses! We truly appreciate that you continue to chose RLE year after year for your replacement prescription lenses. I hope you have a wonderful summer and I look forward to seeing you again soon. Sincerely, Jennifer

Reply from Replacement Lens ExpressAug 25, 2026

Hello David Thank you very much for taking the time to leave us such a fantastic review of your recent frame only purchase with RLE. We are thrilled to hear that that you are happy with the Joyful by Peacelove eyeglass frame you purchased from us . We look forward to seeing you again soon. Thank you. Jennifer

Reply from Replacement Lens ExpressAug 20, 2026

Hi Ryan Wow!! Thank you very much for leaving us such a fantastic review of your recent experience and purchase with RLE. We are thrilled to hear that that you love your Non-Prescription Authentic Ray Ban Replacement sunglass lenses! We hope that you have a wonderful summer and look forward to seeing you again soon. Sincerely, Jennifer

Reply from Replacement Lens ExpressAug 18, 2026

Hi Jeffrey, Wow!! Thank you very much for leaving us such a fantastic review of your recent experience and purchase with RLE. We are thrilled to hear that that you love your Non-Prescription Authentic Ray Ban Replacement sunglass lenses! We hope that you have a wonderful summer and look forward to seeing you again soon. Sincerely, Jennifer

Reply from Replacement Lens ExpressAug 18, 2026

Hi Josh. Thank you very much for leaving us such a fantastic review of your recent experience and purchase with RLE. We are thrilled to hear that that you love your Non-Prescription Authentic Ray Ban Replacement sunglass lenses! We hope that you have a wonderful summer and look forward to seeing you again soon. Sincerely, Jennifer

Reply from Replacement Lens ExpressAug 17, 2026

Hello Zach, WOW!! Thank you very much for taking the time to leave us such a fantastic review of your recent experience and purchase with RLE. We are thrilled to hear that that you love your Non-Prescription Ray Ban Replacement sunglass lenses! We look forward to seeing you again soon. Sincerely, Jennifer