Poor
Based on 169 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Experience Travel with ConfidenceLaunched in early 2026, Reservations Portal is your new home for finding the best hotel values across the United States. We’ve combined cutting-edge booking technology with a simple promise: total price transparency and a secure, stress-free experience.Whether you’re looking for a luxury resort, a cozy boutique hotel, or a reliable stay for a business trip, our platform connects you directly to the best inventory in the U.S. market. Every booking is backed by industry-leading data security and supported by our customer service team, ensuring you have personalized help at every step of your journey.At Reservations Portal, we believe travel should be simple. With a commitment to honest pricing, we’re here to help you plan your next American getaway with ease.
Reservations Portal (reservationsportal.com) has 169 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
169 approved reviews, newest moderated first
Jennifer
Awful - Do not use this service. Please book directly with hotel. I learned my lesson.
Reply from Reservations PortalApr 14, 2026
Hi, Jennifer. We're sorry to hear that you are disappointed with your booking experience. If there is anything our team can address directly, please feel free to reach out at [email protected].
Carrie
Pool was closed for renovations, which wasn’t disclosed. Ruined our trip.
Reply from Reservations PortalApr 14, 2026
Hi, Carrie. We're sorry the pool being closed was so disappointing for you - we wish you safe travels in the future!
Dana M.
Upon check out of the hotel I needed a print out of the folio for reimbursement purposes. The hotel let me know they can’t provide that but to call the company. When I called the number posted on Reservations Portal, the person who answered sounded drunk and multiple times said “it looks like it’s going to rain” followed by an “oh shit” then switched me over to an AI assistant. The assistant was unable to provide any information and if I asked a direct question there would be a long pause and then the same question repeated. I was “disconnected “ multiple times until they stopped taking my calls. My husband also called at the same time I was and got the same agent that I was speaking with at the same time. Multiple times I asked to speak to a manager/different representative and when I did was immediately disconnected. When asking if they were an AI assistant they lied and said no they weren’t an AI assist, even though the voice was robotic and was clearly not a person. I have no idea how this is a real company that is allowed to be this predatory but I will be making sure that no one I know uses them ever again. In response to Reservations Portal reply: I do not see where other commenters have provided their information on this site to you. I would feel more comfortable at this point speaking with a sales associate (person not an AI assist on a phone). Is there not a way I can call and speak with a representative at this time? If there is, does that number differ than the one you have provided on your homepage?
Reply from Reservations PortalApr 13, 2026
Hi, Dana! Thanks for reaching out. We cannot find an order linked to any of the information provided when leaving your review - if you wouldn't mind editing your review to include your reference number for your reservation, we would really appreciate it, as that's the fastest way to find your reservation and look into the interaction you described. Thanks!
Leobardo
The ambiance and excitement
Reply from Reservations PortalApr 10, 2026
Hi, Leobardo! Thanks for booking with us - we're happy that you enjoyed the experience and we hope you book with us next time. Safe travels!
James
Do not use. Total scam. Charge triple the room price that the actual hotel charges. Zero ability to cancel within 24 hours. Do not make it clear you can’t get a refund on certain packages. Abusive business practices, terrible customer service, complete scam.
Reply from Reservations PortalApr 9, 2026
Thank you for your feedback. We want to address each of your concerns directly. On pricing: We are a third-party travel booking platform, not a direct hotel booking channel. Our rates include the service, procurement, and reservation guarantee we provide on your behalf through our supplier network. We have never claimed to match hotel-direct pricing, and our platform is upfront about this. On cancellation: The rate you selected was a Smart Saver rate, which is non-refundable. This was disclosed prominently at multiple steps throughout the booking process, including the rate selection page, the checkout page, and the final purchase confirmation, which required your explicit acknowledgment before the transaction was completed. This is not buried in fine print; it is a clearly labeled feature of that rate type. The reason there is no 24-hour cancellation window on these rates is simple: your room is secured with our supplier the moment you book. The reservation is live and held on your behalf immediately, so there is nothing to unwind after the fact. On Customer Service: Our team members are people, and they deserve to be treated with basic respect. When that standard is not met, we reserve the right to end the call, which is what occurred here. We are sorry the experience did not meet your expectations, but we stand behind our team and our process. Reservations Portal Customer Support
Andrew K.
Please do not use. They will charge you cancellation fees even when their systems or representatives give you wrong information on modifying bookings. I recently had a 2 day work trip planned and accidentally booked the wrong location but correct hotel. I needed to modify my booking the the hotel across town and called the hotline. The rep walked me through changing locations and thought that I was good. Then upon check in, the hotel told me my stay was 1 night. I immediately called reservation portal where they hit me with another $260 modifications fee. The rep made it seem like the manager was going to call me and refund. A week passes and I call the hotline and was informed no cancellation fee so I am out of luck. Paid $1500 for was was supposed to be $900. Worst thing is it was the same hotel chain and I just changed locations. I should have commuted. Book through the hotel or a reputable 3rd party establishment.
Carl
Overall, the experience was very, very good. I liked the quality of bed and hotel room. The casino was very good, but I hate cigarette smoke so I didn’t spend much time there. I thought the bars and the restaurants were exceptional quality.
Reply from Reservations PortalApr 6, 2026
Hi Carl, thanks for taking the time to leave a review! We're happy to hear that you enjoyed booking with us.
Lisa
Use the real hotel site. My son was booking for me at a specific hotel, and searched it and came up with this site. For a non-refundable booking, he paid $175 more than what you can easily find for a refundable booking on the real hotel's site. I realized the confirmation was from the wrong place but they wouldn't let me cancel even though the booking was done in error. Also they had incorrect information in the fine print that was not true for the particular booking. In response to their reply below, if you see print that says that there will be an email about insurance, wouldn't you expect there to be insurance that would cover something like an accidental booking for a person who is not able to check in to that hotel? They expect you to read the fine print about check in details but ignore other fine print that is incorrect. Also I asked for but was not given a detailed itemized receipt; there are only two items "room" and "taxes and fees" so there would be no way to know what the fees are or get reimbursed if I needed that.
Reply from Reservations PortalApr 1, 2026
Hi Lisa, Thank you for reaching out, and I'm sorry to hear your experience didn't meet your expectations. I want to address the pricing question directly. We are an independent travel agency, and hotels actually require us by contract to honor their published rates. We are not permitted to undercut the hotel's own pricing. Any difference you're seeing between our rate and another channel is most likely a difference in booking terms, specifically refundable vs. non-refundable rates. Refundable rates carry more flexibility and typically cost more; non-refundable rates are lower precisely because cancellation isn't an option. Because the reservation was completed under non-refundable terms, we are bound by the supplier's policy and cannot process a cancellation or refund. We understand that's frustrating, especially when the booking wasn't made as intended, but those terms are agreed to and confirmed at checkout. On the insurance language you noticed in the fine print: that text came from our supplier and was included in the booking documentation we received. We want to be transparent that you were not charged anything related to insurance. We have also flagged this with the supplier to make sure the language is corrected going forward. We genuinely wish we could do more here. If there's anything else we can clarify about your reservation, please don't hesitate to ask. Warm regards, Customer Support Team
