Excellent
Based on 74 reviews
ReverseMortgages.com4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NMLS #1313859
ReverseMortgages.com (reversemortgages.com) has 74 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
74 approved reviews, newest moderated first
William Aponte & Nancy A.
From my first conversation with Melissa Wassmann to this point, I couldn't be more confident with the entire procedure. I am totally satisfied ! Nancy Angello * William Aponte
Reply from ReverseMortgages.comJan 28, 2016
Thank you both for sharing information about your positive experience with Melissa, we hope that she was able to do everything to assist you in acquiring a reverse mortgage.
Linda E.
So far a very good experience. Helpful and honest.
Reply from ReverseMortgages.comJan 28, 2016
Thank you for your positive review of our company! We hope that everything is still going extremely well during your loan process, and if you have closed, that everything was above and beyond what you expected when you began working with us.
Seymour N.
covered all the bases
Reply from ReverseMortgages.comJan 28, 2016
Is there anything else we could have done to better assist you during your loan process, or was covering all of the bases sufficient? We strive to provide you with the best possible experience.
Robert L. W.
A good experience with Btandi.
Reply from ReverseMortgages.comJan 28, 2016
We hope that she was able to continue to give you a positive experience during the remaining parts of your loan process!
Susan M.
My personal situation made the process a little more complex than normal. The personal attention of my processor (Harry Castilow) helped me through every step of the way. His guidance and patience as we worked through it was invaluable. Many thanks.
Reply from ReverseMortgages.comJan 28, 2016
We're glad that Harry was able to assist you as well as he did! He's invaluable to us as well, and we're glad he was able to guide you through all of the complexities regarding your situation.
Peggy T. R.
This is a Government program and understandably it was frustrating as it was unnecessarily confusing and no common sense was used in underwriting. Too many duplicate questions. How many times or ways do you have to explain your situation? I needed this loan but felt like you thought I had nothing else to do but answer the same questions over and over again and time was of the essence with my situation. I was beginning to feel as though if you stalled long enough I would give up and not complete the process. Wasn't this program designed to help people in need? My processor was kind and understanding but had to adhere to all the useless regulations imposed. I worked in loan origination for 40 years and my initial feelings about an application would tell me if it was feasible or not and what red flags were to be address in advance, not left to last minute delays. You learn to circumvent delays and avoid last minute disappointments.
Reply from ReverseMortgages.comDec 22, 2015
Thank you for taking the time to give feedback. While it can be frustrating to adhere to the different regulations, we should be able to anticipate red flags. We will take this as an opportunity to go back and train so that hopefully we can prevent these delays in the future. I am glad that your loan did close so we could get it wrapped up for you.
Janice H. S.
It was a lot of back and forth, tons of paper work. A lot of phone calls to Brandi. A lot of thinking on my part. Thanks to Brandi's kindness I made it all the way. She is the sweetest person to deal with. I'm glad she was there. It is all worth it.
Reply from ReverseMortgages.comDec 22, 2015
Thank you for your review! Brandi is a wonderful asset to our team. Please let us know if we can help you in the future.
Noah R.
The person we worked with was very helpful. She called back when ask.
Reply from ReverseMortgages.comDec 22, 2015
Thank you very much for taking the time to share your thoughts with us! Please let us know if we can be of any further assistance.
