Excellent
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Rick Case Automotive Group (rickcase.com) has 779 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
779 approved reviews, newest moderated first
John
Rick Case Volkswagen's service department really needs to get their act together. 30 days to get an appointment. Do not return phone calls and texts. Inexcusable and poor customer service. Do not have enough employees. It seems they only care about selling cars and not taking care of their customers after that. Will not buy from them again.
Lamont
Didn't live up to their word - very disappointed with their service!!
Michele L.
I’ve leased 2 VW with them and experience was good (some hiccups along the way)with both from sales to financial advisors but my service advisor Tiffany is absolutely amazing! She does her job with professionalism and courtesy. She cares about her job and it shows. She’s been my service advisor since day one and couldn’t ask for a better person to deal with. She always takes care of everything and works her magic when needed. She’s thorough and always explains everything in detail so there is no misunderstandings. Thank you Tiffany for always doing a superb job!! Rick case is lucky to have you!
Wendy Bryan M.
THIS IS FOR RICK CASE PLANTATION Okay. You be the judge. Price of a car on internet $23,799.00. Called. ME: I'd like to buy this car. CARLOS: okay. It's 23,799.00 plus $799.00. Plus taxes. Out the door. Drive to dealership. ME: I want to test drive car. IRVIN: That price you were quoted was 'just to get you in here, but I'll work a deal'. Driving car. IRVIN: How about if I can get you $23,799.00 plus taxes. ME Sold. Later. IRVIN: adding $799.00 + 575.00 plus adding 2000.00 hidden in total. I leave. IRVIN: if you reconsider call me. Today car on internet $23,288.00 Called. ME: I'll take the deal now. IRVIN: My managers said no, new month. ME: But you said if i want to reconsider and I have a quote in my hand. Although you added wrong by $2000.00. IRVIN: You're right we did add wrong, but my manager will only honor the addition wrong price. ME: I'll pay $23,799.00 + 799.00 + 575.00 plus taxes. IRVIN: Sorry, no, we raised the price of the car. #scamalert #baitandswitch #unfairbusinesspractices @betterbusinessbureau_ @rickcasehyundaiplantation
Ofeliavillatoro
Lo bueno de esta empresa de automóviles es que le dan l oportunidad de aprender a aser publicidad de autos etc
Stephany
Frank Parlante was great as always! This is my 3rd lease with him and I’ve had nothing but exceptional service from him which is why I keep coming back to Rick Case. Frank is very personable each and every time. Im excited about my new honda accord and look forward to doing more business in the future.
Minor B.
I was will taken care with sale lady and everyone there , excellent customer service
Jose
Great service overall!
