Rick Case Automotive GroupReviews of rickcase.com

DO NOT BUY from or visit this dealership! I have dealt with Rick Case in the past and had no issues when I purchased a vehicle at Rick Case Maserati. DO NOT buy a vehicle from Rick Case Hyundai Plantation. The vehicle I purchased was a 2023 Ioniq 5. I had it less than two weeks and had to bring it back to the dealer because of a major issue with the battery that almost got us run off the road /hit from the rear when the car lost all power. The dealer swapped me out cars but made me pay an additional. $1000.00 which I felt was petty and completely dishonest. Went ahead and paid it as I did not want to go through months of filing a Lemmon Law claim. On top of it all with the exchange vehicle, I only received one key and for the past month have been trying to acquire the second key. Excuse after excuse from the dealership. Stay Away- horrible service after the purchase!

Technician and quick service

This place has no customer service we did a lease buy out at Weston store buy out on car according to contract buy out was 15800 when we were done it blew up to 18200 no explanation given of extra charges so wrong on so many levels stay away from Rick case dealerships they will rob you shame on u RITA CASE terrible place ever since Rick case died no service what so ever stay far away

Went to replace used cars found a car I liked and would bring my son back tomorrow and the manager offered to hold at me with no money. I got a call the next day saying they sold it buyer beware do not buy a car from Rick Case as they are deceptive and liars. They are rude, inconsiderate, and can’t be trusted, I hope Rita, Ryan, and their daughter are reading. This I repeat, do not buy a car from Rick case. even by Roy and Management. Ended up buying a car from AutoNation Honda. Paid less got a better deal and was shown some respect Rick case would be ashamed of you, Ray for your deceptive ways and fortifications. Buyer beware, Van Lasner.

The customer service person was quite knowledgeable and was very interested in resolving the issue ASAP.

The reason I went to service my car was because the key chain battery was super low and oil change. After almost 3 hours for an oil change I leave, they reset the notification that the battery was low and they never changed the battery in my key chain!!!! Now have a 4 hour road trip for work and I have no time to go back. I dont understand why would they missed that?

Anderson Asprilla @ Rick Case very dishonest. Charged me additional $35 for diagnosis test after quoting $200 because I refused to pay $1200 for a Starter for my 2012 Honda Civic. This Service Department is inconsistent with pricing & diagnostics of vehicles. Every time I go there I get a different diagnosis for the same problem depending on which service advisor is there. Because of my own going problems, there I requested to speak to the service manager, Mr. Warshefski; however I always get some Assistant Manager, very in compassionate & unprofessional to customers. I have never asked for any special favoritism only to be fair and consistent with prices but unfortunately, several of the service representatives want a minimal amount of money for every customer that enters this facility, and they are taking advantage of seniors and vulnerable females, who just want to service and maintain, the upkeep of our vehicles. I was told by the assistant service manager and Mr. Anderson Asprilla that I would have to pay $200 for a diagnostics test and if I paid for the service that amount would be way because I refuse to pay that absurd amount for a allegedly needed starter motor, he insisted I pay $235 for diagnostics & parts, labor which did not apply considering I did not receive any parts and labor was the diagnostic for $200 which was quoted by the manager and the service technician. He was rude and disrespectful in front of many other customers when I question why I should pay more than the $200 that I agreed! The more I go there the worst the service is. Last year I went there to check my battery and they told me it needed to be replaced and tested bad when they quoted me the outrageous price. I went home and called AAA to replace my battery, and when they arrived at my residence they told me I do not need a battery. It was exactly 12 months later before I needed a battery replacement which I did receive from Rick Case Honda on December 14, 2022 today on February 15, 2023. I called them explain that my battery is acting up and the car is starting intermittent they told me to bring it in And clean the battery tested good but they would have to charge me $200 to diagnose the problem which turned out to be the $1200 starter and since I was not at liberty to do that they decided the $200 diagnosis would be $235 which I insist it was unfair but was treated unfairly and humiliated! I understand the prices have increased with everything, but the unnecessarily, strong arm & demand for unnecessary services is embarrassing at this facility! Please cc: Rita Case

Gaby was incredibly helpful and provided us great service. She was a pleasure to deal with. I highly recommend her. Jennifer was so helpful with follow up keeping us informed of status of the repair. Thank you both so much!! The quality of the work was great!!!