RolifeReviews of rolifeonline.com

These people are the absolute WORST model people I have EVER used!!!!!!!!! I bought a model of theirs from 3 shires garden centre and started to build it and the damn roof snapped!! I mean, would you at least try to make it sturdy?! But no, they just make the wood to thin, and sell it for loads! Really, Really disapointed!

Bought 1st of November, item never sent! Contacted them by email, nothing! Very unhappy 🙁

Messieurs bonjour, Pour moi les maquettes que vous fabriquez sont formidables, de qualité, de précision de montage, de couleur, de thème etc... Aujourd'hui je suis à la dixième maquette, J'ai l'intention de les exposer à la Mairie de ma ville, Cela fera de la publicité pour ROLIFE, Bonne journée Philippe Debacker

I ordered a Restaurant miniture, was sent a totally different item that I already had, contacted them to see about getting the correct item, lots of messages back and forth, them saying, I recieved the one I ordered, I would not have ordered an item that I already had. Basically they want me to return it to China, even though the return address is a UK address. This will cost me more than the item. Customer service is appalling.

Package came in good condition. From order to orderconfirmation, within same day. From orderconfirmation to shipment notice, 3 days. From shipment to delivery, within 14 days. Costumerservice answer, within 24 hours. I see this as a fast and trustworthy company.

When I was on vacation this summer I stumbled on the book nook Magic House (TGB03) and I was so excited. I had seen these online and loved them so I splurged and bought it for myself. On August 23rd I reached out to the service email because after hours and hours of putting it together, happily, the lights didn't work. I tried and tried, watched video wall throughs and whatever troubleshooting directions I could find. I finally just emailed hoping that it would be a quick fix cause I missed something obvious. It's been nearly 2 months of getting the run around. First I was told they would ship out replacement parts - amazing. Then weeks went by with no update, so I reached out again and the answer was Sorry, we don't have stock of that but we'll send it as soon as possible. So okay, a few more weeks went by, still no update. So I reached out again, now I'm being given more troubleshooting steps, this time to take apart the battery pack entirely and connect the wires with my bare hands and batteries. Still didn't work, and in the process of doing this, a piece of the wood covering the battery pack was broken so now it can't be held in properly cause the tab is gone. So my next email is me just begging for a different resolution because it's been 2 months and this whole thing has left a sour taste in my mouth, wasted money. This morning I wake up to an email, after I asked to speak to a supervisor, someone else, and thus next email is asking me again for my address to ship me the electronic part, which you've told me for 2 months you're out of and have no stock! You also already have my address so what is happening? I'm so disappointed. I don't have money to just toss around for things like this but I was so enamoured with this book nook and now I'm regretting it because no one is helping me or giving me any useful information. I can not recommend these products, you could just be throwing away your money and there's no one on the other side of the help emails to actually help you.

I contacted Roliffe UK customer support about a small piece of wire that's used to make door handles in the Cathy's flower house model, I couldn't get the correct type of wire anywhere so I thought I would email Roliffe, the item isn't listed in the spare parts section of the website so I didn't expect any reply. Not only did I get a reply within hours asking for more details I then received another email saying they would look into it. A week or so later when I thought they'd forgotten I received the piece of the wire in the post, they've not even charged me for delivery, I'm so surprised and happy that I can now finish my first model. This is customer service at it's very best, I would definitely recommend the paper 3d models, well made, detailed and addictive. Thanks to all at UK customer service

I didn't get my purchase.