Reply from RolifeJan 8, 2024
Dear Arne,
Thank you for sharing your feedback with us regarding the Rolife Book Nook TGB02. We sincerely apologize for the disappointment and inconvenience you have experienced with the product. We take your concerns seriously and want to ensure that we address them appropriately.
We understand that the defective LEDs, Chinese-only instructions, thin and breakable material, the need for excessive gluing, missing dust protection, and a roof made of thin foil have made the overall experience less than satisfactory. We appreciate your detailed feedback, as it helps us identify areas for improvement.
To assist you further, could you please provide us with your order details, such as the order number and the platform from which you made the purchase? This information will help us investigate the matter thoroughly and take appropriate actions to rectify the issues.
Additionally, if you could share any images or additional details regarding the specific problems you encountered, it would be immensely helpful for our investigation and resolution process.
Once we have this information, we will work diligently to address your concerns and ensure that you receive the quality product and service you deserve.
Thank you for your patience, and we look forward to resolving this matter to your satisfaction.
Best regards,
Rolife Team