Rover.com | Pet SittingReviews of rover.com

My dog got mauled while at the sitter, rover refused to aid in the vet bill.

Rover provided a great dog sitter for my Bella. She sent lots of pictures throughout the weekend and kept me posted on walks and other activities. I will definitely use this service again.

I have used Rover.com twice lately for my 15 year old cat Murphy. He requires medication twice a day so Rover is a great solution when I need to be away from home for a day or two. Kena has been an excellent kitty-sitter and is very conscientious. I plan to continue using this service to keep Murphy in his familiar environment when I'm away overnight.

Randy treated my dog like she was his own. Great communication.

From start to finish is was such an easy process. I Chose Sarah who lived close by and had great reviews. She was amazing. Each day I knew when she was checking in and leaving. I loved how I got pics of the dogs each day. We will definitely use Sarah again,

We needed a last minute caregiver for our small dog during a holiday weekend. Not only were we able to find a sitter who would stay in our home, but she was amazing! Our baby was well taken care of, especially during an anxious time (fireworks). Highly recommend

YOU CANNOT TRUST ALL SITTERS ON THIS PLATFORM I booked a "5-star" sitter on this platform. My pets were neglected, left alone for almost 24 hours, and I was treated horribly by the pet sitter when trying to get a refund. In speaking to a representative, action would not be taken against this pet sitter unless I escalated my complaint, and I could not remain anonymous, despite the huge amount of documented evidence via the monitored messaging exchange between me and the sitter. The agent was reading text exchange between me and the sitter while on the call and agreed that it showed complete negligence and disrespect from the pet sitter. Bottom line: Unless your pet gets sick (OR DIES), the company does not intervene. This sitter, who put my animals at risk, can continue to offer their services on Rover's platform and steal your money. Rover does nothing about it. Rover's claim is that you can book "trusted care" for your pets, but they have allowed this "five-star", "trusted", sitter to potentially put other animals at risk. Shameful. In response to the reply I received from Brittney: the fact that the Trust and Safety Team “cannot remove a sitter” or “must try to help the sitter from making these mistakes again” is proof that Rover does NOT care. If Rover did, this person and other sitters like them would be removed from the platform the minute blatant neglect was evident. Since this does not occur, this just shows that safety is not the top priority for the company or its shareholders. This is a complaint about company policy. Although the members of the Support Teams have tried their best to help, they are limited by what the flawed policies held by this company allow. The same message is heard over and over : “we take this seriously…” but nothing will be done about it. Perhaps Rover’s management can provide a reasonable explanation as to why a sitter that showed neglect to somebody’s animals could continue to operate under Rover’s “Trusted Pet Care” banner.

The ease of navigating the app