SamsaraReviews of samsara.com

Samsara have provided excellent customer service and support throughout.the project and purchase. The system has performed to specification and have found area's within the product to be a great deal more useful than we first thought. Things we did not think we might use but now do as it provides useful relevant data. Are constantly striving to improve with updates being rolled out on a regular basis.

The system is excellent, keep moving forward.

Samsara is a great system, but Billing department can't seem to get it together

Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached. I am not thousands and thousands of dollars out on my software and to Verizon because I've made the switch to your company. I could go to any company and have the features I mentioned to you be met. Your company promised that you could meet them. That's why I went with you. The problem I'm having now is in stuck with a huge financial investment into your company due to my software integration and switch from Verizon. So I'm trying to see if we can get on page with the terms we agreed on and I will not be paying for unused service where not only did my cameras not work, but you're dashboard is locked down. I'd like to get this fixed as I know it can be. If any one is interested in a class action lawsuit on this company, I'll be starting one and sending letters to everyone of their customers for all of this. FALSE ADVERTISING , SWITCH SALES TACTICS, POOR CUSTOMER SERVICE, INSTALLATION OVERPRICED AND DID'NT WORK ( HAD TO INSTALL OURSELVES AFTER THOUSAND DOLLAR BILL) CAMERAS DO NOT, I REPEAT DO NOT COACH THE DRIVERS/ FOOTAGE OF ACCIDENTS NOT AVAILABLE. I never write reviews but this company shouldn't be allowed to operate.

Have been trying to get in touch with them for several days now... STILL no response. Drivers have issues with team driving app, every time there is an update we have problems. Sure would be nice if they could return phone calls, emails... **Did get a response from Samsara team, we are working together on the team driving app issue.

My experience with the software and interface was great. However, my problem is with the customer service. My company was binded in a 3-year contract with Samsara, which I believe we were paying $32/mo for each device. A few months later, I needed more and our rep at the time told us the price jumped up due to demand and everyone has to pay more... which bumped us up to $37.05/month per device. A few weeks later, when we needed another ELD, the price jumped again! This brought us up to $41.44 per device per month. This obviously did not make our company happy but we had no other choice. Some time has passed and later I find out that one of the companies we work with, who WE recommended Samsara to them, were quoted MUCH less than what we are paying... When I talked to our new rep about this, he basically said, "oops, sorry that wasn't me but your price won't change from here on out." We don't appreciate the way they do business. So be VERY careful before you sign the contract...

Not a positive experience.

Please don't waste your time or money with this company! They aren't ELD complaint, their customer service is non existent. I was in the middle of a DOT audit and they never returned my calls. Finished the audit, a month later still haven't heard back and the problem wasn't resolved! I have ordered from another company and very happy.