Average
Based on 402 reviews
ScentBox, Inc.3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
ScentBox, Inc. (scentbox.com) has 402 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
402 approved reviews, newest moderated first
RJ R.
Somebody got my card info somehow, and when I proved I never signed up they would not refund me my money, for multiple months of charges.
Reply from ScentBox, Inc.Sep 4, 2026
Sorry you had issues getting a refund, definitely not the experience we strive for.
Ana
I have a premium membership and receive 2 scents a month. They sent me 2 of the same scents one month and missed one of my requested perfumes. I called customer service, and they said next month they'll send the extra one alongside my order for the month's order. I told them I didn't want to continue the subscription for the upcoming month but they insisted the only way to resolve would be to continue the service (already a terrible solution. You can just refund one of the products if you cannot reship. In no world can you force customers to continue their membership and pay more for you to make amends for your mistake). Anyways, today I see I got charged for a platinum membership instead of a premium and called them to ask why. They said it's because I ordered 3 perfumes. I tried to explain over call, I only ordered 2 perfumes as per my subscription, and they manually added another perfume (my last month's request) to fix the previous issue. The lady on the call won't listen or understand. Straight up hung up on me, and when I recalled, hung up as soon as I gave my name.
Reply from ScentBox, Inc.Sep 4, 2026
Thank you for the feedback, i've reviewed your feedback with customer service to improve their ability to help members.
Clifford R.
Signed up for the cheapest deal got charger £23 pounds no reason given and will not refund stay clear of this company its from America. Has potential but not right now. I did not want to pay £23 pounds a month for 1 small bottle of spray thank you
Reply from ScentBox, Inc.Sep 4, 2026
Sorry you had issues getting a refund, definitely not the experience we strive for.
Darryl O.
Cancelled before 1st shipment due to rude Comms from customer service to really basic, polite questions. Need to learn how to speak to customers.
Reply from ScentBox, Inc.Sep 4, 2026
Thank you for the feedback, i've reviewed your feedback with customer service to improve their ability to help members.
Miranda E.
Sent the wrong fragrance in the first months subscription.
Reply from ScentBox, Inc.Sep 4, 2026
We're very sorry you received the wrong fragrance, although we sometimes make mistakes, we always make it right by getting the correct fragrances to our members.
Dennis M.
The customer service is over the top! On my first order I messed up on the order, I sent an email of my concerns and they responded within 5 minutes telling me that they had already processed all three of my platinum orders but would be happy to send out the other two, including the 2 that were already processed! This company cares about the customers, and has the greatest customer service you could ask for!
Donzell C.
From barely knowing about the company to becoming an active investor in Its product, really great in choices with perfect picks for me as I am reaching my soft girl era .
Chance I.
The scent profiles and customer service are great
