secretcompassonline.comReviews of secretcompassonline.com

I'm honestly not sure about the bad reviews about the company. Most of the time, I receive my items on time. Delays are usually expected but even then, the company doesn't even charge the full amount until they are ready to ship which is reasonable in my opinion. Shane is always very helpful and responsive. I ordered 20 figures/statues from them which also include JND products which I already received. Looking forward for doing more business with Secretcompass! Cheers!

Used Secret Compass for many years Shane and his team have gone out of there way to ensure products reach me safely in the UK, also resolved any issues, communication has always been excellent and are a top collectibles distributor would not use anyone else.

Secret Compass have always gone above and beyond in my long experience purchasing from them. Highly recommended.

Exceptional service every single time! I’ve placed multiple orders with Shane and the team, and they’ve consistently delivered impeccable service. Communication is always prompt, friendly, and professional. Shipping is fast, packaging is excellent, and everything arrives exactly as promised. It’s rare to find a company this reliable and attentive — I wouldn’t go anywhere else. Highly recommended!

Great for collectibles.I have shopped several times with secretcompass online .Very helpful team. Fast responses and I was kept up to date with deliveries. Great option to pay in instalments and I love the rewards with purchases. Great stock of collectibles Shane has been fabulous with customer service 👍👍😁😁

Absolutely fantastic customer service! I ordered Weta Theoden on Snowmane from Secret Compass and the statue was known to have hairline cracks on the leg from the factory and even though mine arrived after Weta's cut off date for replacement, Shane at Secret Compass managed to get a replacement sorted with Weta. Had some other issues that were the fault of Weta but these were also promptly resolved by Shane. Can't recommend Secret Compass enough!

The original statue I ordered from Secret Compass was lost by UPS. I contacted Shane and he was very helpful. He refunded me instantly and I bought a different statue directly from them instead of through eBay (though eBay had nothing to do with the missing statue and were very helpful as well). This statue arrived in perfect condition and in a timely manner. I would recommend them to anyone that asked me and I will definitely do business with them again. Thanks Shane !

Please listen. Never trust this store. 100% fraud. They say something and do something else. They have taken money from me and refusing to refund me without delivering Orders. The name of the guy is Shane. Other buyers be aware of him. I am never gonna buy from him again.