Reply from secretcompassonline.comFeb 18, 2024
This could be one of the most unintelligent shoppers to clog the internet in recent memory. 100% of this review is totally false. Waiting "forever?" The customer preordered a set of Chucky accessories from our website around 6 weeks ago. The customer paid a deposit to secure his preorder, which guarantees him the merchandise and us the sale. The customer reached out to us twice while waiting, once to check on availability and another to check on the guarantee of his deposit. He was messaged back immediately and 100% guaranteed the product, reassured that the merchandise was expected shortly, and that if we could not deliver for any reason, he would have his deposit refunded. In the meantime, this same customer went out on social media and stated that he "probably got scammed." A few weeks later, we got the figure sets in stock (6 weeks after putting the preorder up, which is insanely fast for the limited edition collectibles world) and the customer was invoiced. The customer is refusing to pay the invoice and is still insisting he got scammed. We have the merchandise in stock RIGHT NOW. This customer slandered our company, refused to own up to it, is now refusing to complete the transaction - and is demanding a refund of his deposit. When confronted with all of this, including a screenshot of his slander on social media, the customer stated "the customer is always right." The "customer was always right" in Burger King in 1985. The customer can be and definitely is wrong, as seen here. Complete the transaction, Scott, and we'll ship your order immediately. If not, then you forfeit your deposit, as seen in our store policies over the last 20 years of being in business. We have faithfully offered, guaranteed, and filled 100s of 1000s of preorders in the last 20 years, and are considered one of the cornerstones in the limited edition collectibles world. This product is in stock now and ready to ship.